Field Service Engineer II: Dallas/Fort Worth, TX - Full-time

Introduction: p style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongWerfen /strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong./span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care./span/p Overview: p style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;"Amazing Total Rewards for our Field Service Team!/span/pullispan style="font-size: 10pt; font-family: verdana, geneva;"Generous Base Salary + Incentive Compensation/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Company Vehicle with Personal Use Allowance/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Phone Internet Reimbursement/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"8% 401k Match (dollar for dollar!)/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Comprehensive Health Care Benefits/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Company paid Life Insurance/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Flexible Spending Account (FSA)/span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Tuition Reimbursement /span/lilispan style="font-size: 10pt; font-family: verdana, geneva;"Talk to your recruiter for full offerings!/span/li/ulp style="margin: 0in 0in 8pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongPosition Summary:/strong/span/pp style="margin: 0in 0in 8pt;"span style="font-family: verdana, geneva; font-size: 10pt;"Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets./span/p Responsibilities: p style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongKey Accountabilities/strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strongEssential Functions:/strong/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention./spanspan style="font-family: verdana, geneva; font-size: 10pt;"Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Escalates and communicates unresolved technical issues./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Promotes service contracts and follows-up on service contract renewal through customer relationships./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ensures compliance with all Quality, Regulatory, Service Support policies, procedures, work instructions and records, ensuring all records are /spanspan style="font-family: verdana, geneva; font-size: 10pt;"compliant, complete and accurate./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Responsible for accurately documenting service activities performed in a customer service report in a timely manner./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Responsible for the oversight and accuracy of assigned Service Inventory./span/li/ulp style="margin: 0px;"strongspan style="font-family: verdana, geneva; font-size: 10pt;"Secondary Functions:/span/strong/pullispan style="font-family: verdana, geneva; font-size: 10pt;"Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Performs other duties and responsibilities as assigned by the Area Service Manager./span/li/ulp style="margin: 0px;"strongspan style="font-family: verdana, geneva; font-size: 10pt;"Budget managed (if applicable)/span/strong/pullispan style="font-family: verdana, geneva; font-size: 10pt;"N/A/span/li/ulp style="margin: 0px;"strongspan style="font-family: verdana, geneva; font-size: 10pt;"Internal Networking/Key Relationships/span/strongbr /span style="font-family: verdana, geneva; font-size: 10pt;"To be determined based on department needs, to include interactions such as:/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"North America Commercial Operations/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Client Services/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"World Wide Service/span/li/ulp style="margin: 0px;"strongspan style="font-family: verdana, geneva; font-size: 10pt;"Skills Capabilities:/span/strong/pullispan style="font-family: verdana, geneva; font-size: 10pt;"The ideal candidate for this position will exhibit the following skills and capabilities:/spanullispan style="font-family: verdana, geneva; font-size: 10pt;"Strong Organizational and Time Management Skills | Ability to Triage Prioritize | Work Under Pressure | Exercise Good Judgement./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to communicate effectively to/with a variety of audiences: customers, peers, management./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Technically and process oriented./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to work independently, managing assigned territory with minimal direction to achieve daily goals./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to lift up to 50 lbs./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals./span/li/ul/li/ul Qualifications: p style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"strongMinimum Knowledge Experience required for the position:/strong/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"strongEducation:/strong /spanullispan style="font-family: verdana, geneva; font-size: 10pt;"Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered./span/li/ul/lilispan style="font-family: verdana, geneva; font-size: 10pt;"strongExperience:/strong/spanullispan style="font-family: verdana, geneva; font-size: 10pt;"Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing)./span/li/ul/lilispan style="font-size: 10pt; font-family: verdana, geneva;"strongAdditional Skills/Knowledge:/strong/spanullispan style="font-family: verdana, geneva; font-size: 10pt;"Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Working knowledge of Lab Information Systems and computer network connectivity a plus./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Working knowledge of Microsoft Office 365 preferred./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to participate in rotational on-call coverage to provide support as required./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Ability to work extended and flexible workdays to ensure customer interactions are resolved./span/li/ul/li/ulp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"strongInternational Mobility:/strong/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"Required: No/span/li/ulp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"strongTravel Requirements:/strong/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"Up to 90% travel to cover assigned territory/span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Up to 30% of overnight travel./span/lilispan style="font-family: verdana, geneva; font-size: 10pt;"Valid driver’s license required./span/li/uldivp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"The annual base salary range for this role is currently $40.00/hr. range to $48.00/hr. range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus./span/p/div Closing: p style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact a href="mailto:NAtalentacquisition@werfen.com" target="_blank" rel="noopener"NAtalentacquisition@werfen.com/a for assistance./span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team./span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: verdana, geneva;"a href="http://www.werfen.com" target="_blank" rel="noopener"www.werfen.com/a/span/p