Factory GM

pPay Range: $20.00 ndash; $30.00/p pListed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked amp; potential overtime pay./pbr /pstrongOverview of Position:/strong/ppA Factory Store General Manager is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of production, sales, facilities management, ordering, processing and human resources. Essential functions are ldquo;Creating Magic Momentsrdquo; for our guests while driving sales with a detailed plan to grow the business and managing costs. Additionally, the Factory store General Managers have the additional responsibility of producing product and managing a larger staff to accommodate the needs of tunnel oven stores in addition to the front retail location. The Factory Store General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products, managing proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards in both the Factory Store as well as the Tunnel Oven store(s) they support./ppnbsp;/ppstrongPrincipal Duties and Responsibilities:/strong/ppemGuest Service/em/pulliEnsuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction/liliServing as a role model for customer-first behaviors according to company standards/liliBuilding a team of customer-focused employees through coaching and performance management/liliHandling difficult customer situations professionally/liliHandling any customer complaints/concerns/liliResponding to customer inquiries on a timely basis/liliEnsuring all products meet Krispy Kreme quality standards/liliConduct store tours/liliAnswer telephone in a timely manner and utilize Krispy Kreme greeting procedures/liliCreate appropriate atmosphere including lighting, music and temperature levels/li/ulpemSupervisory/em/pulliSupervising store operations/liliReview Krispy Kreme Audits and Mystery shops and make appropriate adjustments/liliEnsuring all of the storersquo;s physical property is in good condition/liliConducting or delegating opening and closing responsibilities/liliReview information and communicate daily in Management log book/li/ulpemSales/em/pulliDirecting and managing store sales efforts, which may include Hot Light times, store operating hours, retail sales, fundraising and suggestive selling/liliAchieving business plan objectives and profitability according to store operating plan and established financial goals/li/ulpemProduction/em/pulliUnderstanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance/liliMake timely and accurate production calls to prevent outages and minimize waste/liliReview Fundraising orders and Tunnel Store orders daily/liliResearch current industry trends, seasonal events, weather concerns and effect changes accordingly/liliUnderstanding the production process and maintaining a schedule that guarantees high quality and output/liliUnderstanding and implementing store quality control procedures/liliInspecting, troubleshooting, and assessing any production or equipment problems/li/ulpemSafety and Sanitation/em/pulliDemonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVRrsquo;s, etc./liliComplete safety certification on walkie stackie or forklift equipment/liliMaintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc./li/ulpemEquipment/em/pulliOverseeing proper upkeep of store facility and equipment/li/ulpemPersonnel/em/pulliEnsure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code./liliPerform and train proper Lock out/Tag out procedures/liliDirecting and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing/liliInterview, hire, document, train and supervise all Team Members while maintaining appropriate staffing levels./liliBuild a team of customer-focused employees that foster teamwork/liliDemonstrate leadership in employee development/liliCommunicating to store employees and enforcing all store policies, standards, and practices/liliScheduling/liliPerformance reviews with employees/li/ulpemAccounting/em/pulliEnsuring maximum profitability and sales growth in all store functions/liliManaging income and expense budgets, including accounts payable/receivable, profit and loss, etc./liliCompleting required corporate reporting documentation, both financial and operational/liliManaging company resources responsibly including inventory control/liliManaging financial duties/liliProtecting company assets/liliAuthorizing comps and voids for all Team members/liliMaintaining a resourceful budget and controlling all costs and expenses/liliManaging financial duties such as deposits, collecting accounts receivable and properly documenting all transactions/liliPayroll/liliFollow company cash handling procedures policies/liliAccounting tasks such as counting and depositing revenues/li/ulpemLeadership/em/pulliCommunicating and modeling company standards and policies/liliImplementing efficiently and effectively directives from store, corporate, and divisional management/liliDeveloping and maintaining store organization to promote efficient operations/liliInterfacing with corporate office personnel/liliMeeting daily with managerrsquo;s and/or shift supervisorrsquo;s to coordinate and ensure production standards and schedules/liliComplete daily orders: dry goods, dairy, doughnut ingredients, beverages etc/liliIdentify and communicate inventory and/or equipmentrsquo;s needs to other members of management team/li/ulpnbsp;/ppstrongEssential skills and Experience:/strong/pulliHigh school or GED required/liliComplete Krispy Kreme GM Development course/liliMust perform all related competencies outlined in the Krispy Kreme Shift Management Store Management Training Workbooks/liliExperience with sales, management, production, and customer service/liliStrong communication, organizational, and leadership skills/liliPleasant disposition, sociable, accommodating nature, and enthusiasm/liliSelf-motivation, creativity, and adaptability/liliMaintain a well-manicured appearance and persona that reflects the established image of the store/liliComply with company dress code/liliWork a variable and flexible schedule which may include nights, weekends, and holidays/liliMeet personal schedule requirements punctually/liliBasic computer, telephone, and fax knowledge/liliMust be at least 21 years of age/liliMust meet Krispy Kreme driving standards (three year clean driving)/liliPass a pre-employment drug screen and criminal background check/li/ulpnbsp;/ppstrongNonessential skills and Experience:/strong/pulliPost Secondary Education strongly preferred/li/ulpstrongnbsp;/strong/ppstrongPhysical Demands and work environment:/strong/ppThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppemnbsp;/em/ppemPhysical Activity/em/pulliBending/liliStooping/liliGrasping/liliFiling Documents/liliClimbing/liliWalking/liliCarrying Writing/liliDriving/liliPushing/Pulling/liliUsing telephone and fax machines/liliLifting/liliTwisting Sittingnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/liliSweeping/liliCommunicating with customers and co-workers/li/ulpemPhysical Requirements/emnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/pulliLifting up to 75 pounds occasionally/liliPhysical activity is sporadic/liliInvolves periodic travel/liliWork in and near moving equipment and mechanical parts/liliPerform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music etc)/liliMay not work under the influence of alcohol or any mind/mood altering substances/lili/li/ulh6Visual/Audible Acuity Requirements/h6ulliMust be able to meet requirements for a driverrsquo;s license./li/ulpstrongWorking Conditions:/strong/pulliThe worker is subject to inside and outside environmental conditions./li/ulpnbsp;/ppnbsp;/p