Part-time Customer Service Representative

lt;div class=quot;benefitsquot;gt; lt;divgt;lt;stronggt;Benefits:lt;/stronggt;lt;/divgt; lt;ulgt; lt;ligt;Opportunity for advancementlt;/ligt; lt;/ulgt; lt;/divgt; lt;div class=quot;trix-contentquot;gt; lt;divgt; lt;stronggt;Job Summarylt;/stronggt;: We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in a similar role within the insurance industry. The primary responsibility of this position is to provide excellent customer service, addressing inquiries and resolving issues efficiently and professionally.lt;brgt; lt;brgt; lt;stronggt;Key Responsibilitieslt;/stronggt;:lt;brgt; - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.lt;brgt; - Provide accurate information regarding insurance policies, coverage options, and claims processes.lt;brgt; - Assist customers with policy renewals, changes, and cancellations.lt;brgt; - Resolve customer complaints and issues, ensuring a high level of customer satisfaction.lt;brgt; - Maintain detailed and accurate records of customer interactions and transactions.lt;brgt; - Collaborate with team members to improve customer service processes and outcomes.lt;brgt; - Stay updated on industry trends, company products, and services.lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;Qualificationslt;/stronggt;:lt;/divgt;lt;ulgt; lt;ligt;Proficient in Microsoft Word, Excel, and Outlook (required).lt;/ligt; lt;ligt;Experience using Microsoft Windows with the ability to navigate between multiple screens and multitask efficiently (required).lt;/ligt; lt;ligt;Minimum of one year of customer service experience within the insurance industry (required).lt;/ligt; lt;ligt;Experience working in a professional office setting (required).lt;/ligt; lt;ligt; Team-oriented with the ability to collaborate effectively and take direction from management (required).lt;/ligt; lt;ligt;Strong verbal and written communication skills; must be well-spoken and able to produce clear, professional, and well-written correspondence. (required).lt;/ligt; lt;ligt;Excellent problem-solving abilities with strong attention to detail.lt;/ligt; lt;ligt;Ability to manage multiple tasks simultaneously and perform well under pressure (required).lt;/ligt; lt;ligt;Must hold an active Georgia Insurance License (Property amp; Casualty or Personal Lines), or be willing to obtain a non-resident license within 90 of employment (required).lt;/ligt; lt;ligt;High school diploma or equivalent required; additional education or insurance-related certifications are a plus.lt;/ligt; lt;/ulgt; lt;/divgt;