Customer Service Sales Support Specialist

strongCompany Description:/strongpThis full‑time,strong bilingual (fluent in Spanish and English)/strong Customer Service amp; Sales Support Specialist role is on‑site for the first 90+ days before transitioning to a hybrid/remote schedule and pays $18.00–$19.00 per hour.#xa0;strongReal Estate License is required./strong/ppstrongWestgate Resorts/strong#xa0;is the largest privately held timeshare#xa0;company#xa0;in the world, with 60+ resorts#xa0;in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, #xa0;now expanding with VI Resorts by Westgate#xa0;to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts,#xa0;strongrecognized by U.S. News as one of the Best Companies to Work For/strong, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.#xa0;Our success is built on our#xa0;strongcore values/strong#xa0;of#xa0;strongIntegrity/strong,#xa0;strongPassion/strong, andstrong Work Ethic/strong. These values guide how we support our Owners, serve our guests, and show up for one another every day./pstrongJob Description:/strongpWestgate Resorts is hiring an entry-level Customer Service amp; Sales Support Specialist in Ocoee, FL to provide professional customer service, sales support, research and resolution optionsstrong#xa0;/strongand administrative assistance to our Corporate Sales Support team. This full‑time role begins with paid, on‑site training for the first 90+ days, followed by a transition to a hybrid schedule./ppThis position is ideal for detail‑oriented, self motivated candidates who thrive in a fast-paced, service‑driven environment. You will support inbound requests, process documentation, provide timely follow‑up, and assist both internal teams and Westgate owners. This is a weekday-only position with no weekend shifts./ppAs a Customer Service amp; Sales Support Specialist, you’ll collaborate with multiple corporate departments, including Sales, Customer Service, Administration, and Compliance.#xa0;/ppSuccessful team members are proactive problem‑solvers, strong communicators, and comfortable navigating multiple systems. This role offers excellent stability, hybrid flexibility after training, clear performance expectations, and opportunities for internal career growth within a major national hospitality brand. If you’re ready to contribute to a customer‑focused, high‑performing team, this is the perfect opportunity to grow your career in the hospitality industry./ppstrongWhat You Will Do:/strong/pulliDeliver exceptional customer service via phone, email, and internal communication channels./liliSupport sales teams by processing documentation, updating records, and ensuring accuracy across systems./liliHandle owner inquiries, research account information, and provide timely and professional follow‑up./liliEnter data efficiently and accurately into multiple platforms, maintaining compliance with established procedures./liliCollaborate with internal departments to resolve questions, expedite requests, and support process improvements./liliMaintain confidentiality, professionalism, and accuracy in all customer and sales-related transactions./liliWork on‑site during training and transition to hybrid scheduling per business needs./li/ulstrongQualifications:/strongpTo#xa0;perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/ppstrongWhat You Will Bring:/strong/pulliBilingual fluency in strongEnglish and Spanish/strong is required. (Portuguese is helpful but not required)/liliStrong customer service, communication, and problem‑solving skills./liliAbility to multitask, maintain accuracy, and navigate multiple systems simultaneously./liliComfort working in a high‑volume, fast‑paced environment with shifting priorities./liliA willingness to learn, adapt, and follow established guidelines and procedures./liliReliability, punctuality, and a positive, team‑oriented attitude./liliAbility to commute to the Ocoee, FL office multiple times per week./liliPrevious customer service or sales support experience is preferred/liliMust have a high-speed internet connection and modem./liliMust have a dedicated office/workspace with minimal distractions./liliMust be able to make and receive phone calls./liliProficiency in Microsoft Outlook, Excel, and Adobe Acrobat is required./liliAbility to troubleshoot and fix minor computer issues independently./liliAbility to operate standard office equipment, including computer, telephone, and calculator./liliAbility to visually review handwritten and digital documents, and view a computer screen for extended periods./liliHigh School Diploma or equivalent required./lilistrongActive Florida Real Estate License REQUIRED./strong/li/ulpstrongWork Schedule amp; Flexibility/strong/ppMust be flexible to work the following:/pulliTraining:#xa0;Minimum of six (6) weeks of paid, on-site training (Monday through Friday)./liliHybrid Schedule: Current department business hours are Monday–Thursday, 8:00 a.m.– 6:30 p.m., and Friday, 8:00 a.m.– 4:30 p.m./liliTeam members are required to work three morning shifts (8:00 a.m.–4:30 p.m.) and two late shifts (10:00 a.m.–6:30 p.m.) per week after training./liliMust be able to commute and work on-site at the Ocoee office multiple times per week./liliNo weekends./li/ulpemNote: Hybrid work schedules (b) and weekend availability (e) may be subject to change to accommodate evolving business needs. Flexibility with scheduling is expected to ensure smooth operations./em/pstrongAdditional Information:/strongdiv sr-tagline=""/divpstrongWhy Westgate?/strong/pulliComprehensive health benefits – medical, dental and vision/liliPaid Time Off (PTO) – vacation, sick, and personal/liliPaid Holidays/lili401K with generous company match/liliGet access to your pay as you need it with our Daily Pay benefit/liliFamily benefits including pregnancy, and parental leave and adoption assistance/liliWellness Programs/liliFlexible Spending Accounts/liliTuition Assistance/liliMilitary Leave/liliEmployee Assistance Program (EAP)/liliLife, Disability, Accident, Critical Illness amp; Hospital Insurance/liliPet Insurance/liliExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)#xa0;/liliAdvancement amp; development opportunities/liliCommunity Involvement Programs/li/ul pstrongWestgate Resorts is an Equal Employment Opportunity employer/strong.em /emAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email a href="mailto:WGAccommodations@wgresorts.com"WGAccommodations@wgresorts.com/a with the job title and the location of the position for which you are applying./ppThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice./p