Retail Customer Experience Coordinator - Full-time

TJ Maxxdivp style="text-align:left"At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.span /span/p/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description:/b/ppbOpportunity: Grow Your Career/b/ppResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service./pulliCreates a positive internal and external customer experience/liliPromotes a culture of honesty and integrity; maintains confidentiality/liliTakes an active role in training and mentoring Associates on front end principles/liliTrains and coaches Associates on personalizing the customer experience while promoting loyalty programs/liliAssigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates/liliAddresses customer concerns and issues promptly, ensuring a positive customer experience/liliEnsures Associates execute tasks and activities according to store plan; prioritizes as needed/liliCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates/liliProvides and accepts recognition and constructive feedback/liliPartners with Management on Associate training needs to increase effectiveness/liliEnsures adherence to all labor laws, policies, and procedures/liliPromotes credit and loyalty programs/liliSupports and participates in store shrink reduction goals and programs/liliPromotes safety awareness and maintains a safe environment/liliOther duties as assigned/li/ulpbWho We’re Looking For: You./b/pulliAvailable to work flexible schedule, including nights and weekends/liliStrong understanding of merchandising techniques/liliCapable of multi-tasking/liliStrong communication and organizational skills with attention to detail/liliAble to respond appropriately to changes in direction or unexpected situations/liliTeam player, working effectively with peers and supervisors/liliAble to train others/lili1 year retail and 6 months of leadership experience/li/uldivp style="text-align:left"Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care amp; cell phone discounts; pet amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; spanspanspanspanspan class="WKM0"medical/dental/vision;/span/span/span/span/span HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid spanspanspanspanspan class="WKM0"holidays/vacation/sick;/span/span/span/span/span auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information./pp style="text-align:inherit"/pp style="text-align:left"In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual#39;s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law./pp style="text-align:inherit"/pp style="text-align:left"spanApplicants with arrest or conviction records will be considered for employment./span/p/divp style="text-align:inherit"/pp style="text-align:left"bAddress:/b/p3879 N Newton Streetp style="text-align:inherit"/pp style="text-align:left"bLocation:/b/pUSA TJ Maxx Store 1558 Jasper INp style="text-align:inherit"/pp style="text-align:inherit"/pThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.