Patient Services Representative

h3spanJoin our medical oncology team as a Patient Services Representative!/span/h3pspanA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence./span/ppspanistrongWhy Join Our Team?/strong/i/span/pullispanstrongTeamwork/strong: At our oncology office in Mechanicsburg, teamwork is at the heart of what we do. Collaborating with colleagues is essential for success./span/lilispanstrongWork-Life Balance/strong: This full-time position offers regular, daylight hours—Monday through Friday. strongNo evenings, holidays, or weekends!/strong/span/lilispanstrongImpact/strong: Your work directly impacts patients’ lives. You’ll be part of a compassionate team dedicated to making a difference./span/li/ulpspanReady for the challenge? Apply online today and be part of our mission to provide exceptional care at UPMC Hillman Cancer Center!/span/ppbrbrbrspanstrongResponsibilities:/strong/spanbrspan /span/pullispanProvide a warm greeting for all patients/span/lilispanGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preference/span/lilispanCollect copayments and any other applicable patient payments at the point of service/span/lilispanConfirm and/or update patient registration information at checkout/span/lilispanSchedule follow-up appointments within the practice at checkout/span/lilispanSchedule or connect patient to resources to schedule for ancillary services at checkout/span/lilispanHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience./span/lilispanRegister patients in Biometrics (fingerprint recognition) program and explain benefits/span/lilispanPromote MyUPMC patient portal and assist patients in registration when applicable/span/lilispanAssist patients in education of financial responsibility and connect them to advocacy resources as needed/span/lilispanConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries/span/lilispanObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations/span/lilispanAppropriately distribute / triage phone calls to other areas and / or clinical providers/span/lilispanAssist with administrative duties in the office including but not limited to scanning of medical records and faxing/span/lilispanStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services./span/li/ulbr ullispanCompletion of high school graduate or equivalent is required. /span/lilispanExperience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. /span/lilispanTwo years of experience in a medical / billing / fiscal or customer service function is preferred. Medical office experience is preferred./span/lilispanKnowledge of medical terminology is preferred. /span/lilispanPrior experience with Medipac, Epic, or other health records systems is preferred./spanbrbrspanstrongLicensure, Certifications, and Clearances:/strong/spanbrspan /span/lilispanAct 34/span/li/ulpbrspanstrongUPMC is an Equal Opportunity Employer/Disability/Veteran/strong/span/p