Operations Associate I

p style="text-align:left"span class="emphasis"bibIf you are an internal associate, please login to Workday and apply through My Career./b/i/b/span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ph2buJob Purpose/u/b/h2h2The Operations Associate I processes standard client and producer transactions and ensures all information is in “good order” for processing./h2p/ph2buEssential Job Duties amp; Responsibilities/u/b/h2ullih2Processes standard transactions using documented procedures and multiple software applications./h2/lilih2Identifies and escalates issues for resolution when necessary./h2/lilih2Communicates with internal associates and external customers or agents regarding outstanding requirements./h2/lilih2Documents status of transactions and contacts received and initiated./h2/li/ulp/ph2ubOther Duties/b/u/h2ullih2Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)/h2/lilih2Other duties as assigned./h2/li/ulp/ph2ubKnowledge, Skills amp; Abilities/b/u/h2ullih2Ability to learn and understand basic life and annuity product information./h2/lilih2Basic understanding of financial implications arising from processing errors./h2/lilih2Ability to read and carry out detailed written procedures./h2/lilih2Good verbal and written communication skills to interact professionally with coworkers, management and external customers./h2/lilih2Ability to communicate company processing requirements and procedures./h2/lilih2Ability to navigate and utilize multiple software and mainframe computer applications./h2/lilih2Ability to type 35 words per minute./h2/lilih2Ability to work independently and in a team environment./h2/lilih2Ability to effectively manage the demands of a high volume, imaged based work environment./h2/li/ulh2/h2h2ubEducation and Experience Required/b/u/h2ullih2High School diploma or equivalent (G.E.D.)/h2/lilih20-1 year work experience./h2/li/ulp/ppbuBenefits and Compensation/u/b/pullih2Hourly pay rate of $20.60/h2/lilih2Promotional consideration (twice annually)/h2/lilih2Annual bonus and merit programs/h2/lilih2Annual paid time off and 10 paid holidays/h2/lilih2401k match program/h2/li/ulp/ppbuOther/u/b/pullih2April Start Date/h2/li/ulul/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppJackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments./p