IT Infrastructure Specialist

divdivp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="font-size: 14.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 14.0pt;font-weight: bold;"Support our mission and community with secure/spanspan style="font-family: Arial;font-size: 14.0pt;font-weight: bold;" technology systems/spanspan style="font-family: Arial;font-size: 14.0pt;font-weight: bold;"./span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;"At Guide Dogs for the Blind (GDB), we /spanspan style="font-family: Arial;font-size: 11.0pt;"train/spanspan style="font-family: Arial;font-size: 11.0pt;" guide dogs /spanspan style="font-family: Arial;font-size: 11.0pt;"to create partnerships with/spanspan style="font-family: Arial;font-size: 11.0pt;" individuals who are blind and visually impaired. We are seeking an experienced /spanspan style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"IT Infrastructure Specialist/spanspan style="font-family: Arial;font-size: 11.0pt;" to provide senior-level technical support across GDB’s technology environment. Reporting to the IT Infrastructure Manager, this role supports computer systems, networks, telephony, security, audiovisual systems, and enterprise applications while collaborating with IT colleagues, end users, and vendors to deliver dependable, accessible, and secure technology solutions./spanspan style="font-family: Arial;font-size: 11.0pt;"  This is a campus-based position with/spanspan style="font-family: Arial;font-size: 11.0pt;" a/spanspan style="font-family: Arial;font-size: 11.0pt;" hybrid work schedule available after an initial onboarding period./span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"What you’ll do:/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Deliver advanced technical support and project execution, managing complex infrastructure projects, developing timelines with IT leadership, meeting deadlines, and providing high-quality support for on-campus, remote, and field users through Help Desk and escalated requests/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Administer, maintain, and troubleshoot enterprise infrastructure, including network, server and storage systems, audiovisual and videoconferencing tools, access control and surveillance systems, telephony/VoIP platforms, and desktop and mobile devices, with occasional after-hours maintenance/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Serve as primary administrator for /spanspan style="font-family: Arial;font-size: 11.0pt;"Verkada/spanspan style="font-family: Arial;font-size: 11.0pt;" systems, overseeing access control, video surveillance, and panic alarms, while supporting application upgrades, integrations, and major system deployments with limited direction/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Support security, continuity, and infrastructure resilience, performing network administration, enforcing security policies, restoring data, resolving complex issues, escalating to vendors as needed, and serving as backup for the IT Infrastructure Manager/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Research, evaluate, and implement new technologies, supporting IT Steering Committee/spanspan style="font-family: Arial;font-size: 11.0pt;"-/spanspan style="font-family: Arial;font-size: 11.0pt;"approved initiatives, maintaining expertise in supported and emerging systems, and assisting with procurement and lifecycle management including upgrades, imaging, and secure hardware disposal/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Create documentation and support inclusive technology use, producing accessible technical and end-user documentation, supporting assistive technologies, audiovisual systems, and specialized software, and maintaining strong communication with users and stakeholders while upholding organizational values and safety practices/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"What you’ll love:/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Supporting technology that directly enables a life-changing mission/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Working across a wide range of systems with meaningful variety/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Collaborating with a skilled, supportive IT team/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Helping ensure accessible, secure technology for all users/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Hybrid work flexibility after onboarding /span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"The qualifications you’ll need:/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"5+ /spanspan style="font-family: Arial;font-size: 11.0pt;"years of experience in computer hardware/software support and network administration (training may substitute for up to one year)/spanspan style="font-family: Arial;font-size: 11.0pt;"; progress toward or completion of technical certifications and project management experience preferred/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Experience with Windows environments, Active Directory, VMware, Box, Zoom, /spanspan style="font-family: Arial;font-size: 11.0pt;"Verkada/spanspan style="font-family: Arial;font-size: 11.0pt;", /spanspan style="font-family: Arial;font-size: 11.0pt;"ArcticWolf/spanspan style="font-family: Arial;font-size: 11.0pt;", Ruckus, VoIP, and remote access/patch management tools/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Strong understanding of TCP/IP networking, WAN environments, Wi-Fi systems, and cybersecurity best practices/spanspan style="font-family: Arial;font-size: 11.0pt;" and experience with system upgrades, device imaging, change management, and secure disposal of obsolete hardware/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Ability to quickly learn and support new technologies, including assistive tools for individuals with visual impairments/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Strong communication skills with both technical and non-technical users/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"span style="font-family: Arial;font-size: 11.0pt;text-decoration: none;"●/spanspan style="font: 7.0pt "Times New Roman";"        /spanspan style="font-family: Arial;font-size: 11.0pt;"Ability to perform physical tasks such as /spanspan style="font-family: Arial;font-size: 11.0pt;"lifting up/spanspan style="font-family: Arial;font-size: 11.0pt;" to 20 pounds and extensive keyboard use/span/pp style="font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="background-color: rgb(255,255,255);font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"Guide Dogs for the Blind/spanspan style="font-family: Arial;font-size: 11.0pt;" /span/pp style="background-color: rgb(255,255,255);font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;"At Guide Dogs for the Blind (GDB), we believe that everyone deserves to move through the world safely and confidently – to live the life they want to live. As the largest guide dog school in North America, we have graduated more than 16,000 guide dog teams from across the U.S. and Canada since our founding in 1942. GDB not only improves mobility for our clients, we further inclusion. Join our team of more than 300 employees and share your passion for our mission. /span/pp style="background-color: rgb(255,255,255);font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;" /span/pp style="background-color: rgb(255,255,255);font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 8.0pt;"span style="font-family: Arial;font-size: 10.0pt;"At Guide Dogs for the Blind, we respect, value, and appreciate all differences. We welcome all qualified candidates irrespective of your race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Individuals with disabilities, especially those who are blind or visually impaired, are encouraged to apply./spanspan style="font-family: Arial;font-size: 10.0pt;" /spanspan style="font-family: Arial;font-size: 10.0pt;" If you have a disability and need assistance and/or accommodation /spanspan style="font-family: Arial;font-size: 10.0pt;"with/spanspan style="font-family: Arial;font-size: 10.0pt;" applying for a job, please feel free to contact our Human Resources department. /span/pp style="background-color: rgb(255,255,255);font-size: 11.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 11.0pt;font-weight: bold;"Pay Range:/span/pp style="background-color: rgb(255,255,255);font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt;"span style="font-family: Arial;font-size: 10.0pt;"$41.00-$45.00/hour/span/p/div/div