Charter Dispatcher - Full-time

metap style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"bstrong style="white-space:pre-wrap;"Duties and Responsibilities:/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Answer incoming calls to our livery and charter dispatch department/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Oversees, reviews, and/or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arises/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Reviews complaints and conducts factual investigations, and recommends appropriate course of action/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Ensures that all supervisor, chauffeur and driver activities are completed: Driver Logs, passenger count, Ticket procedures/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Oversees drivers and chauffeurs and resolves issues and requests/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Makes sure all policies and procedures are being adhered to/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Schedule and dispatch drivers and vehicles based on workload/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Make sure all drivers have confirmed upcoming work/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Update dispatch grids and trip schedule/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Establish rapport for drivers and chauffeurs/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Maintain a close working relationship with our other departments/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Communicate with drivers, chauffeurs and clients by email and telephone/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must take a proactive approach to all operational duties example: Scheduling of vehicles, drivers hotels and maintaining the maintenance schedule of vehicles/span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"span style="white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"bstrong style="white-space:pre-wrap;"Knowledge, Abilities, and Skills:/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must be able to work quickly, but with high attention to accuracy and detail./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must be able to work independently without constant supervision, and be able to make independent decisions/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Ability to multi-task in a fast-paced department with the ability to follow through with each task given/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Ability to adapt to ongoing changes in procedures and policies/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must be able to work under pressure and problem solve/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must understand, interpret, apply laws, rules, regulations and policies/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Ability to learn and monitor bus-based communication technology applications in a timely manner/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Knowledge of transportation industry and dispatch, scheduling is a plus/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Must be able to be to work - days, nights weekends/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Requires a professional demeanor, positive attitude, and ability to work with driver’s, staff, and customers/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Strong communication skills/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Strong attendance record/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"Team Player/span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"span style="white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"bstrong style="white-space:pre-wrap;"Education Experience/strong/bspan style="white-space:pre-wrap;":/span/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"High school diploma or equivalent./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"1 year of dispatch experience required./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"span style="white-space:pre-wrap;"1 year of customer service experience required./span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"span style="white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;"bstrong style="white-space:pre-wrap;"Status: /strong/bspan style="white-space:pre-wrap;"Full time, non-exempt./span/p