Guest Services - Concierge - Full Time

p style="text-align:left"bAbout Four Seasons:/b/pp style="text-align:left"Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.spanspanspanspanspanspanspanspan class="WFY2"         /span/span/span/span/span/span/span /spanbr /br /At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAbout the location:/b/pOceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivpbspanCONCIERGE AGENT/span/bspanspan /span/spanbr /spanspanThe Four Seasons/spanspanspan /spanResort Hualalai/spanspanspan /spanis lookingspan /span/spanspanfor a/spanspanspan /span/span/spanbspanConcierge/spanspanspan /span/spanspanAgent/span/bspanspanspan /span/spanspanwho share/spanspans/spanspanspan /spana passion for excellence and who infuse/spanspans/spanspanspan /spanenthusiasm into everything they do.span /span/spanspanOurspan /span/span/spanbspanConcierge Agents/span/bspanspanspan /span/spanspanhave the opportunity to shape our guest experience by providing exceptional knowledge o/spanspanf the Resort/spanspanspan /spanand exemplifying the Golden Rule in each interaction./spanspanspan /spanWork authorizationspan /span/spanspanrequired/spanspan./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanWHAT YOU’LL DO/span/bspan /span/p/divdivullipspanspanHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer comp/spanspanlaints;span /span/spanspanassist/spanspanspan /spancustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. /span/spanspan /span/p/li/ul/divdivullipspanspanWork at the concierge desk and in the back of house tospan /span/spanspanassist/spanspanspan /spanguests curating a memorable itinerary through phone/spanspanspan /span/spanspancallsspan /span/spanspan,/spanspanspan /spanemails,span /span/spanspanlivespan /span/spanspanchat/spanspanspan /span/spanspanplatform/spanspanspan /spanand onlinespan /span/spanspanrequest/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanResponds to all guest requests inspan /span/spanspanan accurate/spanspanspan /spanandspan /span/spanspantimely/spanspanspan /span/spanspanmanner/spanspanspan /spanmaking recommendations based on local knowledge and hotel practices./span/spanspan /span/p/li/ul/divdivullipspanspanWorkspan /span/spanspanclosely with the rest of the/spanspanspan /span/spanspanteam on the daily tasks and ensure proper notes and handover are left for a smoothspan /span/spanspanwork flow/spanspanspan /spanbetween the morning and afternoon teams/span/spanspan /span/p/li/ul/divdivullipspanspanWork closely with other departments to coordinatespan /span/spanspanguest’s/spanspanspan /spanrequests andspan /span/spanspananticipate/spanspanspan /spanany guest’s needs./span/spanspan /span/p/li/ul/divdivullipspanspanConstantly learn and study new/spanspanspan /span/spanspanrestaurants/spanspan, new/spanspanspan /span/spanspana/spanspanctivities/spanspanspan /spanand other local attractions/spanspanspan /span/spanspanonspan /span/spanspanisland/spanspanspan /spanand on the resortspan /span/spanspanto always provide the most updated and current knowledge./spanspan /span/spanspan /span/p/li/ul/divdivullipspanspanBe able to recommend activities,span /span/spanspanrestaurants/spanspanspan /spanand recommendedspan /span/spanspanvendor/spanspanspan /spanaccording to the guest profile and need./span/spanspan /span/p/li/ul/divdivullipspanspanUtilizes a variety of software programs to accuratelyspan /span/spanspansecure activities and dining reservations but also tospan /span/spanspaninput special arrangements the guest has made and tospan /span/spanspanassure/spanspanspan /spanproper billing./span/spanspan /span/p/li/ul/divdivullipspanspanProcesses packages, faxes, messages, and mail which may be either outgoing or incoming inspan /span/spanspanan accurate/spanspanspan /spanandspan /span/spanspantimely/spanspanspan /spanmanner./span/spanspan /span/p/li/ul/divdivullipspanspanBe an ambassador of the golden rule/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWHAT TO BRING/span/bspan /span/p/divdivullipspanspanP/spanspanrevious/spanspanspan /span/spanspanConcierge/spanspanspan /spanand//spanspanorspan /span/spanspanGuest facing/spanspanspan /spanroles in/spanspanspan /span/spanspanluxury hospitality industry/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanSuccessful candidate mustspan /span/spanspanpossess/spanspanspan /spanlegal work authorization in United States/span/spanspan /span/p/li/ul/divdivullipspanspanFlexible schedule and the ability to work all shifts including evenings,span /span/spanspanweekends/spanspanspan /spanand holidays/span/spanspan /span/p/li/ul/divdivullipspanspanProficiency/spanspanspan /spanin Word and Excel; Opera is a plu/spanspans/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to accurately read/spanspanspan /spanand work with computer systems/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanAbility to stand at the desk and multitask/span/spanspan /span/p/li/ul/divdivullipspanspanStrong Customer Service skills/spanspan    /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanJOIN OUR ‘OHANA amp; ENJOY OUR AMAZING BENEFITS:/span/bspan /span/p/divdivullipspanspanHourly Rate: $/spanspan2/spanspan9.00/span/spanspan /span/p/li/ul/divdivullipspanspanAn on-sitespan /span/spanspanPhysical Therapist /span/spanspan /span/p/li/ul/divdivullipspanspan24-hour access to Indoor and Outdoor Gym/span/spanspan /span/p/li/ul/divdivullipspanspanHoliday, Vacation amp; Sick pay/span/spanspan /span/p/li/ul/divdivullipspanspanRobust Benefit Plan/span/spanspan /span/p/li/ul/divdivullipspanspanCompany Match 401K Plan/span/spanspan /span/p/li/ul/divdivullipspanspanLaundered Employee Uniform/span/spanspan /span/p/li/ul/divdivullipspanspanFree employee meals prepared by the Four Seasons Culinary ‘Ohana/span/spanspan /span/p/li/ul/divdivullipspanspanComplimentary stays at Four Seasons Worldwide/span/spanspan /span/p/li/ul/divdivullipspanspanTraining and Development Opportunities/span/spanspan /span/p/li/ul/divdivullipspanspanEmployee Recognition Programs/span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divdivpbspanLearn more about what it is like to work at Four Seasons Resortspan /span/spanspanHual/span/bbspanā/span/bbspanlai/spanspan,/spanspanspan /spanvisit us: /span/bspan /span/p/divdivpspanspanFacebook:span /span/span/spana href="https://www.facebook.com/FourSeasonsResortHualalai" target="_blank"uspanhttps://www.facebook.com/FourSeasonsResortHualalai/span/u/aspan /span/p/divdivpspanspanInstagram:span /span/span/spana href="https://www.instagram.com/fshualalai/" target="_blank"uspanhttps://www.instagram.com/fshualalai//span/u/aspan /span/p/divdivpspanspanTwitter:span /span/span/spana href="https://twitter.com/FSHualalai" target="_blank"uspanhttps://twitter.com/FSHualalai/span/u/aspan /span/p/divdivpspan /span/p/divdivpspanspanWe look forward to receiving your application/spanspan!/spanspan /span/spanspan /span/p/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfp/pp/p