Medical Receptionist

h1ubAbout Our Company/b/u/h1pWe’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care./pp/ppOur primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients#39; homes and virtually through VillageMD and our operating companies a href="https://www.villagemedical.com/" target="_blank"Village Medical/a, a href="https://www.villagemedical.com/village-medical-at-home" target="_blank"Village Medical at Home/a, a href="https://www.summithealth.com/" target="_blank"Summit Health/a, a href="https://www.citymd.com/" target="_blank"CityMD/a, and spana href="https://www.starlingphysicians.com/" target="_blank"spanStarling Physicians/span/a./span/pp/ppspanWhen you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care./span/pp/ppspan class="emphasis"bPlease Note: /b/spanWe will only contact candidates regarding your applications from one of the following domains: #64;summithealth.com, #64;citymd.net, #64;villagemd.com, #64;villagemedical.com, #64;westmedgroup.com, #64;starlingphysicians.com, or #64;bmctotalcare.com./pp/pp/ph1ubJob Description/b/u/h1pspanThe Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration./span/ppspan /span/ppbEssential Functions/Responsibilities/b/pullipspanGreeting and welcoming patients/span/p/lilipspanOrganizing and coordinating patient in-take and other appointments/span/p/lilipspanAccurately enters/updates patient information in system/span/p/lilipspanAssisting patients with completion of paperwork when necessary/span/p/lilipspanScanning, updating and filing medical records/span/p/lilipspanAnswering phone calls, questions, etc. in a prompt and polite manner/span/p/lilipspanProcessing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)/span/p/lilipspanHandling cash and co-payments accurately and responsibly/span/p/lilipspanProviding outstanding customer service to every patient/span/p/lilipspanInforming site manager or assistant site manager of waiting room wait times, patient inquiries, etc./span/p/li/ulp/ppbQualifications/b/pullipspanA High School Degree or GED/span/p/lilipspanHappy, welcoming, and can-do attitude with patients and coworkers/span/p/lilipspanExperience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred/span/p/lilipspanExcellent verbal, written, and interpersonal communication skills/span/p/lilipspanDetail-oriented and a team player/span/p/lilipspanComputer Proficiency and superior keyboarding skills (approximately 55 wpm)/span/p/lilipspanFlexible/adaptable nature to work in a continuously evolving environment/span/p/lilipspanPassion for helping others in a healthcare environment/span/p/lilipspanAbility to effectively interact with physicians, patients and other staff members/span/p/lilipspanBilingual language skills required or preferred based on site location./span/p/li/ulp/ppbPhysical requirements/b/ppspanAbility to sit and stand for periods of time. Heavy computer use required./span/pp/pp#INDPSRRN/pamp;#xa;pbPay Rate:/b $18.25 per hour/ppbr /The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position./pamp;#xa;h1buAbout Our Commitment/u/b/h1h2bTotal Rewards at VillageMD/b/h2p style="text-align:left"spanspanOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan./span/span/pp style="text-align:inherit"/ph2bEqual Opportunity Employer/b/h2p style="text-align:left"spanOur spanspanspanspanspanspanspanspanspanspanspanspan class="WLO0"Company provides/span/span/span/span/span/span/span/span/span/span/span/span equal employment opportunities (/spanspanEEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws./span/pp style="text-align:inherit"/ph2bSafety Disclaimer/b/h2p style="text-align:left"spanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WLO0"Our Company cares/span/span/span/span/span/span/span/span/span/span/span/span/span about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or spanspanspanspanspanspanspanspanspanspanspanspanspan class="WLO0"communications. Our/span/span/span/span/span/span/span/span/span/span/span/span/span Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our spanspanspanspanspanspanspanspanspanspanspanspanspan class="WLO0"Company locations/span/span/span/span/span/span/span/span/span/span/span/span/span during regular business hours only. 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