Bilingual (Spanish) Remote Call Center Customer Service Representative – Day Shift Full-Time

pspan style="font-weight: bold"Join a Fast-Paced, Service-Driven Team/span/p pCDS collaborates with community action agencies and local transportation companies to deliver supportive, technology-driven customer care solutions. Our mission is to empower our partners to foster positive interactions with their customers, expand their reach to serve more individuals, and amplify their social and economic impact./p pCDS is more than just a workplace — it is a community built on values, innovation, and collaboration. We foster a culture where every team member is empowered to contribute their skills, perspectives, and commitment to high-quality service./p pbr/p pWe are seeking a dependable, professional, and customer-focused span style="font-weight: bold"Bilingual (Spanish) Call Center Customer Service Representative/span to join our day shift team in our 24-hour operation./p pbr/p pspan style="font-weight: bold"About the Role/span/p pIn this role, you will serve as the primary point of contact for callers, providing accurate information, problem resolution, and courteous support in both English and Spanish. You will be expected to follow established procedures, maintain service quality standards, and manage calls with professionalism, empathy, and efficiency./p pThis is a span style="font-weight: bold"full-time, 40-hour-per-week day shift position/span. Candidates must be available to work any assigned day shift schedule and understand that schedules may change based on call volume, business needs, and client requirements./p pbr/p pspan style="font-weight: bold"Key Responsibilities/span/p ul liRespond to inbound calls in English and Spanish with professionalism and courtesy/li liProvide accurate information and resolve customer inquiries or escalate as appropriate/li liInteract professionally with each caller and follow required call-handling procedures/li liMeet performance expectations related to attendance, quality, and productivity/li liWork effectively in a remote environment while remaining engaged with the team/li /ul pspan style="font-weight: bold"Compensation and Benefits/span/p ul lispan style="font-weight: bold"Hourly rate: $16.00 per hour/span/li liComprehensive paid training/li liSupportive, team-oriented work culture/li liBenefits package including 401(k), paid vacation, holidays, dental, and vision/li /ul pspan style="font-weight: bold"Requirements for Success/span/p ul liMust reside in one of the following states: span style="font-weight: bold"Florida, Indiana, North Carolina, Ohio, or South Carolina/span/li liFluent in span style="font-weight: bold"English and Spanish/span/li liStrong communication skills and attention to detail/li liReliable availability for day shift scheduling and schedule adjustments as needed/li liAbility to work independently and deliver consistent, high-quality customer service/li /ul pspan style="font-weight: bold"Required Home Office Technical Setup/span/p ul lispan style="font-weight: bold"Wired Ethernet connection only/span (Wi-Fi, hotspots, or wireless connections are not permitted)/li liMinimum span style="font-weight: bold"100 Mbps wired internet speed/span from your provider/li liDesktop or laptop computer (no Macs or Chromebooks)/li liTwo monitors preferred/li lispan style="font-weight: bold"Windows 10/11 Pro/span (Home and S-Mode are not supported/li /ul p /p