Front Desk Agent - Full-time

p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="color: black;"span style="font-family: 'Times New Roman',serif;"Wurzak Hotel Group is looking for an experienced Front Desk Agent to support the Guest Service Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center.nbsp; The Front Desk Agent greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management./span/span/span/span/p p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property./span/span/span/span/p pspan style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"stronguspan style="font-family: 'Times New Roman',serif;"span style="color: black;"General /span/span/u/strong/span/span/p ul lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Process guest check-ins and room assignments following the hotelrsquo;s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"On time and at work when scheduled and in proper uniform. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Perform special projects and other responsibilities as assigned. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Participate in task forces and committees as requested. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Consistent professional and positive attitude and actions when communicating with guests and associates. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Ensure maintenance problems are promptly reported through proper channels. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Comply with all company policies and procedures. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Practice safe work habits and comply with sanitary, safety, security and emergency procedures. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Check with manager/supervisor before leaving work area for any reason. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"On time and at work when scheduled, and in proper uniform. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Attend department meetings as scheduled. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Respond to guest requests, concerns and problems to ensure guest satisfaction. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. /span/span/span/span/span/li lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Any other tasks/duties as requested by management. /span/span/span/span/span/li /ul pspan style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"stronguspan style="font-size: 13.5pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Education and Experience:/span/span/span/u/strong/span/span/p pspan style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below./span/span/span/p ul lispan style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"High school education or equivalent experience./span/span/span/span/span/li li style="text-align: justify;"span style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"One to two years of customer contact experience./span/span/span/span/span/li li style="text-align: justify;"span style="font-size: 10.5pt;"span style="font-family: Calibri,sans-serif;"span style="font-size: 12.0pt;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Guest service, basic accounting, and familiarity with hospitality industry practices preferred/span/span/spanspan style="font-family: 'Times New Roman',serif;"span style="color: black;"./span/span/span/span/li /ul p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"stronguspan style="font-family: 'Times New Roman',serif;"span style="color: black;"Our Perks/span/span/u/strong/span/span/p ul lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Competitive Salary/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Paid Time Off/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Medical, Dental, Vision health insurance/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Robust supplemental insurance for Life, ADamp;D, Pets, legal and more/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Wellness programs for mental, physical, and financial wellness/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Hotel and travel discounts/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Generous retirement/401k benefits/span/span/span/span/li lispan style="font-size: 12pt;"span style="color: black;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"Education and professional development /span/span/span/span/li /ul p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"stronguspan style="font-family: 'Times New Roman',serif;"span style="color: black;"Who we are:/span/span/u/strong/span/span/p p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"Wurzak Hotel Group (WHG) is a Philadelphia-basednbsp;owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.nbsp;nbsp;WHGrsquo;s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.nbsp;nbsp;/span/span/span/span/p p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"WHGnbsp;has earned and maintainsnbsp;its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation,nbsp;tight focus on the operational details, and uncompromised guest satisfaction.nbsp;nbsp;Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regionrsquo;s top hospitality companies.nbsp;nbsp;/span/span/span/span/p p style="text-align: justify;"span style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someonersquo;s race, gender, disability, or any other basis protected under federal, state, or local laws./span/span/span/span/p pspan style="font-size: 12pt;"span style="font-family: Calibri,sans-serif;"span style="font-family: 'Times New Roman',serif;"span style="color: black;"EEO m/f/d/h/span/span/span/span/p