Customer Service Representative IV

h2About the Department/h2pdiv style="line-height: normal; margin: 0in 0.25in 0pt 0in; text-align: center;"img src="https://secure.neogov.com/images/AgencyImages/jobposting/3273/jobpostings/image/20250610091916_HRT LOGO.png" data-uw-rm-alt="QU" data-uw-rm-alt-original="20250610091916_HRT LOGO.png" data-id="null" data-name="20250610091916_HRT LOGO.png" alt="20250610091916_HRT LOGO.png" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/3273/jobpostings/image/20250610091916_HRT LOGO.png" style="width: 300px;" class="fr-fic fr-dii"/divbrp style="margin:0in;" data-pasted="true"strongAbout the Office of Human Resources amp; Talent (HRT)/strong/pp style="margin:0in;"The Office of Human Resources amp; Talent (HRT) is designed to facilitate working relationships with departments concerning employment needs and plans, training programs, compensation analysis, employee benefits, and related information and planning. The needs of the County in managing human resources issues require versatility and responsiveness to evolving changes in these areas.nbsp;/pp style="margin:0in;"br/pp style="margin:0in;"The HRT mission is to assist county departments in managing human resources, and benefits programs while maintaining the efficient use of available resources./pp style="margin:0in;"br/pp style="margin:0in;"strongDuties and Responsibilities:/strong/pullip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongEmployee amp; Retiree Support:nbsp;/strongPerforms various tasks to support employees, retirees, and covered dependents, including managing a multi-line phone system, providing assistance, routing calls, responding to email inquiries, researching information to resolve customers' issues, and taking messages for internal and external customers.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongAdministration:nbsp;/strongInputs information into databases, processes correspondences to internal and external personnel, monitors assigned email inboxes, processes incoming mail, and checks customer service voicemails daily.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongSpecial Projects:nbsp;/strongManages the Arrears Billing Report, Subrogation/Coordination of Benefits requests, the Exceptions Report, and administration of the annual ACA member notifications.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongBenefits Support:nbsp;/strongReceives, reviews, and validates all Benefits documentation, including but not limited to open enrollment and death benefits. In addition, interprets the Employee Benefits plan and assists with multiple projects to support the Benefits department (e.g. 5k run, Health Fairs, etc.).nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongCommunication:nbsp;/strongInterprets and explains rules, regulations, policies, and procedures to customers via phone or email.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongDocumentation:nbsp;/strongPrepares various letters, account demands, account updates, and other forms as necessary.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongEmployee Relations:nbsp;/strongAssists in expediting resolutions of customer complaints and refers more complex issues to higher-level staff.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"strongRecord Management:nbsp;/strongDevelops and maintains activity logs, files, and reports on services./p/li/ulundefinedbr/undefineddiv style="color: inherit; font-style: normal; font-weight: 400; text-indent: 0px; text-align: center;"brstrong style="font-weight: bold;"Harris County is an Equal Opportunity Employer/strong/divdiv style="color: inherit; font-style: normal; font-weight: 400; text-indent: 0px; text-align: center;"a href="https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx" style="color: inherit; text-decoration: underline;" target="blank" data-uw-rm-brl="PR" data-uw-original-href="https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx" aria-label="https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx" data-uw-rm-empty-ctrl=""uhttps://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx/u/a/divdiv style="color: inherit; font-style: normal; font-weight: 400; text-indent: 0px; text-align: center;"If you need special services or accommodations, please call (713) 274-5445 or emailnbsp;a data-fr-linked="true" href="mailto:ADACoordinator@bmd.hctx.net"ADACoordinator@bmd.hctx.net/a.brbrstrongThis position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate./strong/div/ph2Position Duties/h2pp style="margin:0in;" data-pasted="true"strongEducation and Experience:/strong/pulliHigh School Diploma or G.E.D. equivalent from an accredited educational institution./liliTwo (2) years of experience in customer service, administration, or benefits./li/ulp style="margin:0in;" data-pasted="true"strongKnowledge, Skills and Abilities:/strong/pullip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;" data-pasted="true"Knowledge of efficient and effective customer service principles and practices via face-to-face, over-the-phone, or electronic means.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Knowledge of government regulations that apply to benefit programs (ERISA, FMLA, COBRA, HIPAA, ACA).nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Great verbal and written communication skills to clearly and concisely interact with internal and external customers.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Strong interpersonal, organizational, and problem-solving skills.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to respond to and effectively prioritize multiple phone calls and other requests or interruptions.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to efficiently evaluate and respond appropriately to customer inquiries.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to remain calm and professional in stressful situations and when handling difficult customers.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to plan, coordinate, prioritize, and organize multiple work tasks to meet deadlines with accuracy, thoroughness, and attention to detail.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to use initiative and independent judgment within the established guidelines.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Ability to establish and maintain an effective and cooperative working relationship with internal and external customers through knowledge of work, personal and professional conduct, teamwork, and good judgment./p/li/uldiv style="line-height: normal; margin: 0in 0.25in 0pt 0in;"br/divpstrong style="font-weight: 700; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"uNOTE/u:span style="color: inherit; text-indent: 0px; font-style: normal;" /span/strongspan style="color: inherit; font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;"Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation/spanstrong style="font-weight: 700; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"span style="color: inherit; text-indent: 0px; font-style: normal;" but/span/strongstrong style="font-weight: 700; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"nbsp;ONLY information stated on the application will be used for consideration. "See Resume"/strongspan style="color: inherit; font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;"nbsp;will not be accepted for qualifications/spanspan style="color: inherit; font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;"./span/p/ph2Other Qualifications/h2pp style="margin:0in;" data-pasted="true"strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true"Position Type and Typical Hours of Work:/strong/pullip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Regular Full-timenbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Monday - Friday | 7:30 AM to 4:30 PM.nbsp;/p/li/ulstrong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true"Work Environment andnbsp;/strongstrong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"Physical Demands:/strongullip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"Occasional weekends, holidays, and overtime may be required based on the specific needs and demands of the department.nbsp;/p/lilip style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in;"This position is based in an office environment, where the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine. The physical demands associated with this job are minimal, with occasional lifting and moving of objects weighing up to 20 pounds. The role is predominantly sedentary, involving mainly sitting with occasional standing and walking./p/li/ulbrdiv style="text-align: center;"br/divdiv style="text-align: center;"strongEmployment may be contingent on passing a drug screen and meeting other standards./strong/divdiv style="text-align: center;"br/divdiv style="text-align: center;"span style="color:inherit;"strong style="font-weight: bold; color: inherit; font-style: normal; text-align: center; text-indent: 0px;"Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department./strong/span/div/p