Patient Access Representative II - Full-time

pJob Title: Patient Access Rep II/p pLocation: Cooperman Barnabas Medical Ctr/p pDepartment Name: Patient Access Services/p pReq #: 0000237352/p pStatus: Hourly/p pShift: Evening/p pPay Range: $21.67 - $27.14 per hour/p pstrongPay Transparency: /strong/p pThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey./p pThe compensation offered to the candidate selected for the position will depend on several factors, including the candidate#39;s educational background, skills and professional experience./p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Job Overview:/span/span/b/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner./span/span/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Qualifications:/span/span/b/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"ispan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Required:/span/span/i/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"High School Diploma or GED/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Computer and Microsoft Office proficiency/span/span/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"ispan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Preferred:/span/span/i/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Knowledge of medical terminology/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:107%"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="line-height:107%"span style="font-family:quot;Times New Romanquot;,serif"Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care/span/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:11pt"span style="line-height:107%"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="line-height:107%"span style="font-family:quot;Times New Romanquot;,serif"Minimum of 3 years Patient Access experience/span/span/span/span/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Scheduling Requirements:/span/span/b/span/span/p ul li class="MsoNoSpacing"font face="Times New Roman, serif"span style="font-size: 16px;"Evening shift, 11:00pm-7:00am/span/font/li li class="MsoNoSpacing"font face="Times New Roman, serif"span style="font-size: 16px;"Sunday through Thursday/span/font/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Full-Time, 37.5 hours per week/span/span/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Essential Functions:/span/span/b/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Provides excellent customer service to all patients, colleagues and other external and internal customers /span/span/span/span/li /ul ul lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Obtains and accurately documents all demographic information /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Obtains insurance information and initiates the verification process via third party clearinghouse/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Completes verification of coverage of all insurances and financial clearance activity has been completed/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Meets and exceeds department goals including accuracy, point of service collections and productivity/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Provide back-up support to hospital cashier and complete cashier functions, as assignednbsp;nbsp; /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Completes Medicare Questionnaire on all patients that are eligible/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billingnbsp; /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates a high level of efficiency, accuracy and productivity/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Verifies accuracy of patient demographic information to avoid duplicating a medical record/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Follows department procedures when a duplicate medical record assignment is made/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Complies with organizational policies on Advance Directives and Patient Rights/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Provides patients with all regulatory documents, obtain required signatures, and witnesses all patientsrsquo; signatures/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Maintains department productivity by asking for additional duties when patient flow permits/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Reflects commitment to building a supportive work environment and maintains a positive attitude /span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Works closely and professionally with nursing and ancillary departments to foster a team environment/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Other duties a assigned/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Utilize AIDET:/span/span/span/span/span ul style="list-style-type:circle" lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"A/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"cknowledge your patient with every encounter, smile, make eye contact, call the patient by name/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Introduce yourself and tell patients about your education, training and competency/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"D/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"uration/span/spanspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif" of the activity or conversation needs to be stated, Let patients know how long something is likely to take/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"E/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"xplain what you are doing. This will help to put the patient at ease./span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"T/spa