Mortuary Office Specialist - Full-time

pOur associates celebrate lives. We celebrate our associates./pp/pp/pProvide excellent customer service on every phone call, displaying proper telephone etiquette, strong voice quality, and clear articulation. Take first calls, dispatch removal team, ensure completion and distribution of Death Certificates are completed in accordance with state, federal, and company rules and regulations. Perform clerical duties as needed.p style="text-align:inherit"/pp style="text-align:inherit"/ppbEssential Job Functions: /bMust be able to perform the essential functions of the job with or without reasonable accommodations and have assigned other duties as seen fit by your supervisor/ lead./pp/pulliTake first calls from emotionally distraught customers with professionalism and compassion./liliTake action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process./liliHandle calls calmly and respectfully with excellent customer service, from troubled or dissatisfied customers, who may not act rationally./liliBe proactive and timely in service for all internal and external customers, while maintaining professionalism./liliAccurately and efficiently, mail out certified copies of death certificates./liliStay updated on changes from Coroner’s offices, state and county health departments, hospitals, and the death care industry./liliParticipate in training and skills development opportunities to improve competency and customer service./liliOn occasion, proof death certificates, prior to filing, to ensure accuracy./liliComply with state and federal laws and established company rules and regulations, by ensuring that documentation to support the disposition of remains is complete, accurate, and archived./liliEnsure that all documentation received after disposition, is scanned into HMIS case documents in a timely manner./liliAct on customer complaints to provide a satisfactory resolution./liliLearn the processes of a Filer to assist when needed./liliWork according to safety standards set by the company, and by state and federal agencies.  Report unsafe conditions to management./liliUnderstand and achieve annual SMART Goals./liliAssist with ongoing specialty/department projects./liliReport to work on time, work occasional overtime, and maintain standard attendance./liliMust be willing to work weekends, holidays, and be open to supporting a 24 hour/7 days a week call center. The schedule is subject to change for the needs of business./li/ulp/pp/ppbExperience and Education:/b/pulliCustomer service experience required/liliPreferred 3 years’ experience in a business environment (knowledge of Mortuary and/or Cemetery preferred)/liliHigh School Diploma, or GED/li/ulp/ppbSkills:/b/pulliCommunicate well with co-workers, customers, government agencies, and doctor’s offices to gain cooperation; use persistence, finesse, and tact/liliKnowledge of navigating through HMIS/liliExcellent telephone etiquette/liliAbility to handle callers respectfully, when call volume is high/liliAbility to multitask successfully/liliGreat memory for names, departments, and companies/liliFriendly, warm, and approachable manner either in-person or over the phone/liliAbility to problem solve and suggest solutions/liliAbility to operate Microsoft Outlook/liliHave a valid CA Driver’s License and clean record/liliKeyboard at 40 wpm/liliBilingual a plus/li/ulp/ppbCompensation:/b/pp$20.00/hr - $24.50/hr/ppExact compensation may vary based on skills, experience, and location./pp/ppbBenefits (dependent upon eligibility)/b:/ppMedical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program/pp/ppbiRose Hills is an Equal Opportunity Employer.  The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status./i/b/pp/ppbiSCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities./i/b/pp/ppbiAs part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer./i/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pPostal Code: 90601p style="text-align:inherit"/pp style="text-align:inherit"/pCategory (Portal Searching): Operationsp style="text-align:inherit"/pp style="text-align:inherit"/pJob Location: US-CA - Whittier