Patient Access Representative II

pJob Title: Patient Access Rep II/p pLocation: RWJUH Somerset/p pDepartment Name: Patient Access Services/p pReq #: 0000232378/p pStatus: Hourly/p pShift: Evening/p pPay Range: $21.23 - $26.60 per hour/p pstrongPay Transparency: /strong/p pThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey./p pThe compensation offered to the candidate selected for the position will depend on several factors, including the candidate#39;s educational background, skills and professional experience./p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Job Overview:/span/span/b/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction./span/span/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Qualifications:/span/span/b/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"ispan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Required:/span/span/i/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"High School diploma /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Customer service experience /span/span/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"ispan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Preferred:/span/span/i/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Minimum 3 years of Patient Access experience /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care/span/span/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Scheduling Requirements:/span/span/b/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Evening Shift, 12:00pm-8:30pm/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Rotating weekends and holidays may be required/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Per Diem/span/span/span/span/li /ul p class="MsoNoSpacing" style="margin-top:16px"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Essential Functions:/span/span/b/span/span/p ul li style="margin-bottom:7px"span style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Provides excellent customer service to all patients, colleagues and other external and internal customers/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Obtains and accurately documents all demographic information/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Obtains insurance information and initiates the verification process via third party clearing house/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Completes verification of coverage of all insurances and financial clearance activity has been completed/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Meets and exceeds department goals including accuracy, point of service collections and productivity/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Provide back-up support to hospital cashier and complete cashier functions, as assigned/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Completes Medicare Questionnaire on all patients that are eligible/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates a high level of efficiency, accuracy and productivity/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Verifies accuracy of patient demographic information to avoid duplicating a medical record/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Follows department procedures when a duplicate medical record assignment is made/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Complies with organizational policies on Advance Directives and Patient Rights/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Maintains department productivity by asking for additional duties when patient flow permits/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Makes customer needs a priority,/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Reflects commitment to building a supportive work environment and maintains a positive attitude/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Works closely and professionally with nursing and ancillary departments to foster a team environment/span/span/li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department./span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Utilize AIDET:/span/span/span/span/span ul style="list-style-type:circle" lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"A/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"cknowledge your patient with every encounter, smile, make eye contact, call the patient by name/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Introduce yourself and tell patients about your education, training and competency/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"D/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"uration/span/spanspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif" of the activity or conversation needs to be stated, Let patients know how long something is likely to take/span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"E/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"xplain what you are doing. This will help to put the patient at ease./span/span/span/span/span/li lispan style="font-size:11pt"span style="line-height:normal"span style="font-family:Calibri,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"T/span/span/bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"hank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care/span/span/span/span/span/li /ul /li lispan style="font-size:12pt"span style="font-family:quot;Times New Romanquot;,serif"Other duties as assigned/span/span/li /ul p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"bspan style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Benefits and Perks:/span/span/b/span/span/p p class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employeesrsquo; physical, emotional, financial, personal, career, and community wellbeing.nbsp; These benefits and resources include, but are not limited to:/span/span/span/span/p ul li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Paid Time Off including Vacation, Holidays, and Sick Time/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Retirement Plans /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Medical and Prescription Drug Insurance /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Dental and Vision Insurance /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Disability and Life Insurance /span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Paid Parental Leave/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Tuition Reimbursement/span/span/span/span/li li class="MsoNoSpacing"span style="font-size:11pt"span style="font-family:quot;Arial Narrowquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:q