Payment Services, Assistant Manager

div class="WordSection1" div class="WordSection1" div class="WordSection1" div class="WordSection1" div class="WordSection1" pspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. /spanspan style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#2d2d2d"If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, wersquo;d love to hear from you!/span/span/span/p pnbsp;/p pspan style="font-family:Aptos,sans-serif"strongspan style="color:#156082"About the Role/span/strong/span/p pspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"The Assistant Manager, Payment Services works under the leadership of the Director, Payment Services to supervise/span/spanspan style="font-family:quot;Aptos Displayquot;,sans-serif" and optimize daily responsibilities of the payment services area including company operations, products, member service, and security. They assist in the development and implementation of departmental processes and enhancements leading to efficient and prompt quality service to members. /span/span/p pspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"This position is based at our corporate office and requires fully onsite work in Ventura, CA.nbsp;nbsp;/span/span/span/p pnbsp;/p pspan style="font-family:Aptos,sans-serif"strongspan style="color:#156082"What Yoursquo;ll Do/span/strong/span/p ul lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Supervise, organize, and direct payment strategies team members through assignment of work, scheduling, coordination and providing technical guidance and support, ensuring all employees in the department are thoroughly trained on all assigned tasks. These tasks include, but are not limited by the following:/span/span/span/li /ul /div div class="WordSection2" ul style="margin-left:40px" li divACH/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Courtesy Pay/NSF/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Escheatment/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"IRA and IRS Reporting/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Item Processing/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Wire Processing/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Subpoenas/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Levy/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"External Transfers/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Dormant amp; Decedent Accounts/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"General Ledger activities/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Card Processing/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"ATM network/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Fraud/Dispute processing/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Online Banking/Mobile App/span/span/span/div /li li divspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#494949"Shared Branching/span/span/span/div /li /ul /div ul lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Support the Director, Payment Services maintaining a highly motivated, well-trained staff and maintaining effective employee relations./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Develop, implement, and continuously refine standard operating procedures to deliver exceptional service to members and internal teams while optimizing workflow efficiency and operational quality./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Ensure compliance with regulatory requirements and internal policies. Maintain updated knowledge of regulatory and operational changes or enhancements affecting department and operational functions/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Investigate and resolve any discrepancies or issues related to payment services. Work closely with fraud team to assess and resolve potential risk factors./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Review and complete payment services related GL reconciliations to ensure accuracy and assist in identifying and resolving any GL out-of-balance issues./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"In coordination with Director, Payment Services, develop metrics for the tasks / products within departmental oversight, report on these metrics monthly./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Assist in the development of short and long-term goals and plans for the department. Provide suggestions and recommendations./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Assists in the analysis, justification, recommendations and execution of changes in the operational process to enhance productivity and effectiveness./span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Serve as a back up for department duties as needed. Acts as the lsquo;dualrsquo; on tasks requiring such a process as required, when another lsquo;dualrsquo; is not available./span/span/li /ul p style="margin-left:48px"nbsp;/p pspan style="font-family:Aptos,sans-serif"strongspan style="color:#156082"What Wersquo;re Seeking/span/strong/span/p ul lispan style="font-family:Aptos,sans-serif"3-5 yearsrsquo; directly related experience in financial institution operational processes, including but not limited to ACH/EFT/item processing, card processing and dispute resolution. /span/li lispan style="font-family:Aptos,sans-serif"Previous experience in online banking and P2P operations preferred. /span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"span style="color:#444444"Must be proficient in computer systems (Microsoft Office) and comfortable working with multiple systems./span/span/span/li /ul pnbsp;/p pspan style="font-family:Aptos,sans-serif"strongspan style="color:#156082"What Will Make You Stand Out/span/strong/span/p ul lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"1+ years of previous lead/supervisory experience at a financial institution preferred. /span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Working knowledge of the following systems ndash; Symitar/Episys, MeridianLink, Microsoft 365, SharePoint, and Genesys Cloud. /span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"A dedication to service, working with organizations that seek to improve the lives of people in your community. /span/span/li /ul p style="margin-left:40px"nbsp;/p pspan style="font-family:Aptos,sans-serif"strongspan style="color:#156082"Whatrsquo;s In It For You/span/strong/span/p pspan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"VCCU is an Equal Pay Champion and we offer a competitive total rewards package!/span/span/p ul lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Paid Volunteer Time/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Paid Time Off, including Sick/Vacation/Holidays/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Medical/Dental/Vision/Supplemental Benefits /span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"401k Employer Match amp; Safe Harbor Contribution/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Company Sponsored Life amp; LTD Insurance/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"Education Reimbursement/span/span/li lispan style="font-family:Aptos,sans-serif"span style="font-family:quot;Aptos Displayquot;,sans-serif"VCCU Membership and Rate Discounts/span/span/li /ul pnbsp;/p pspan style="font-family:Aptos,sans-serif"emspan style="background-color:white"span style="font-family:quot;Arialquot;,sans-serif"span style="color:#444444"We are dedicated to building an inclusive and authentic workplace that values unique voices andnbsp;experiences, backgrounds and identities.nbsp;nbsp;We are an equal opportunity employer whonbsp;celebrates the diversity of our employees and our members and strives to represent the many communities we serve./span/span/span/em/span/p /div /div /div /div