Customer Service Representative (Full-Time) (Phoenix, AZ, US, 85043)

p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"strongspan style="font-size:14.0pt"What you’ll need to succeed as a Customer Service Representative at XPO/span/strong/p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Minimum qualifications:/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"2 years of customer service experience/span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Strong computer, typing and 10-key skills /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Experience with Microsoft Office /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Available to work a variety of shifts, including days, evenings, nights and weekends/span/li /ul p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" /p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Preferred qualifications:/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Transportation experience/span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Excellent verbal and written communication skills/span/li /ul p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"strongspan style="font-size:12.0pt" /span/strong/p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"strongspan style="font-size:14.0pt"About the Customer Service Representative job/span/strong/p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Pay, benefits and more:/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Pay starts at $21.46/span/li /ul ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"Full health insurance benefits on day one  /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"Life and disability insurance /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"Earn up to 13 days PTO your first year/span/li /ul ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"9 paid company holidays /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"401(k) option with company match /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt;color:black"Education assistance /span/li /ul p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" /p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"What you’ll do on a typical day:/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Bill shipments according to applicable tariffs and pricing agreements /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Recognize and resolve documentation errors/span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing /span/li li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Process over, short and damaged freight and related documentation for customer resolution /span/li /ul p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" /p p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Customer Service Representatives are required to:/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"span style="font-size:12.0pt"Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery/span/li /ul p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif" /pp /p pspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:19.0px"bAbout XPO/b/span/span/p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. /span/span/p p /p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status./span/span/p p /p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. /span/span/p p /p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. /span/span/p p /p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"Review XPO's candidate privacy statement a href="https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US" target="_blank"here/a./span/span/p