Case Manager-Direct Support Professional, Aurora, IL

pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"strong$1,000 Sign on Bonus/strong/span/span/p pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose.nbsp; We are looking for a strongCase Manager /strong-nbsp;strongDirect Support Professional/strongnbsp;who demonstrates this mission and wants to work for an organization that makes a difference in the community./span/span/p pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"strongSchedule Hours/strong:strongnbsp;Monday - Friday 40 Hours 8:30am-5pm/strong/span/span/p pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"strongWhat you will be doing?/strong/span/span/p pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"DSP Case Manager is responsible for the designated case management tasks of an assigned caseload of up to 16 clients within the I/DD Service Programs. The essential job responsibilities include management of client financial matters, maintaining Public Entitlements, coordination of services per client strategies, ensuring data collection and billing documentation, and compiling reports as required in accordance with DHS, HCBS, and CARF standards, as applicable. The role assists in developing and implementing individual programs to maximize the clientrsquo;s independent community living skills and inclusion in their community. Case Managers may complete client case record reviews and advise/assist QIDP with corrections as needed. This position is expected to participate in direct service as needed and may also work with clients who require intensive care including but not limited to toileting and bathing, special diets with personal and/or enteral feeding, and enhanced funding.nbsp;nbsp;The Case Manager serves as an advocate for and works to maintain rights and privacy of clients that are served. They are responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. This position may have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Approval may be rescinded at any time at the sole discretion of management. This position may work remotely as outlined in the Remote Work Acknowledgement for up to 20% of the work week with approval from the immediate supervisor.nbsp;/span/span/p pspan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"strongEssential Job Responsibilitiesnbsp;/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Maintain assigned permanent caseload of up to 16 clients based on programmatic needs. Take on and support additional clients as needed and assigned. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Maintain client case record in electronic record system (Cx360) per program procedures; reviews and updates annually or as needed to ensure accuracy of information. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Assists to schedule and participate in service planning meetings annually and as needed per timelines established by licensure requirements. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Participate in development and implementation of individualized strategies that coordinate internal and external services to mitigate identified risks and maximize the clientrsquo;s progress toward selected outcomes and community inclusion (Implementation Strategy) according to timelines established by licensure requirements; notifies QIDP of necessary revisions and/or updates to the Strategy as needed.nbsp;nbsp; /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Health Services based on individual client needs and licensure requirements. Schedules and attends client medical appointments, ensures appointments are kept when delegated, and ensures that appropriate documentation is complete and forwarded to the appropriate team members; maintains documentation of services provided in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Behavioral Intervention Services based on individual client needs and licensure requirements; obtains documentation of client and/or guardian consent to implement services. Monitor service delivery and client satisfaction with services; maintains documentation of services provided in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Community Day Services based on individual client needs and preferences. Monitor service delivery and client satisfaction with programming and offerings. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Behavioral Health Services based on individual client needs and licensure requirements. Prepares documentation for scheduled Psychiatry appointments; ensures that appropriate documentation is complete and forwarded to appropriate team members. Maintains documentation of services provided in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Employment Services based on individual client needs and preferences. Monitor service delivery and client satisfaction with services. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Complete and submit referrals for desired intra-agency services; serves as the point-of-contact to initiate new services and coordinates ongoing service delivery. Monitor service delivery, client satisfaction, and maintain applicable documentation of services provided in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Consults with supervisor, department staff, stakeholders, and/or other providers to secure and coordinate any external services and programs provided to clients. Monitor service delivery, client satisfaction, and maintain contracts and documentation of services provided (as applicable) in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Coordinate Specialized/External Transportation Services based on individual client needs and preferences; completes required application processes and registrations for services. Monitor service delivery, client satisfaction, and maintain documentation of services provided in client case record. Ensures applicable team members are informed of transportation services, schedules, and back-up strategies. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Assists to complete requests for additional funding, services, and supports; collaborate with applicable departments, providers, and regulatory agencies to compile required documentation for submissions. Complete timely follow-up on submissions and communicate outcomes to applicable team members; maintain documentation of submissions and outcomes in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Demonstrate a strong understanding of client rights and privacy under DHS, HCBS, and CARF standards; monitor services to ensure rights and privacy are protected and report any suspected or witnessed violations according to policies and procedures. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Assists to develop and implement strategies for necessary modifications and/or restrictions of rights according to licensure requirements; compiles supporting documentation and submit to QIDP for review to Human Rights Committee quarterly or as indicated by review. Obtain and maintain required consent for implementation, monitor implementation and progress, and maintain documentation in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Compile feedback and perspective from applicable team members and submit to QIDP for assessments annually and as needed per timelines established by licensure requirements. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Receive and review client assessments and documentation including but not limited to: Health Risk Screenings, Nutrition Assessment, Functional Behavioral Assessment, Sexuality Assessment, etc. annually and as needed per timelines established by licensure requirements; complete follow-up with departments and providers to ensure required timelines are met. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Provide results/scores of assessments to applicable departments and providers for service planning and delivery. Ensure relevant information is documented in the Implementation Strategy; maintain documentation in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Receive data analyzed by QIDP and case notes completed by applicable team members monthly or as needed for assigned caseload; collaborate with applicable departments, team members, and supervisors to ensure problems or concerns are addressed immediately. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Complete Monthly Progress Reviews to document progress toward outcomes and other pertinent updates per procedure; consult with QIDP and client to ensure progress on objectives as outlined in Implementation Strategy.nbsp; Maintain documentation in client case record and provide copies of reports upon request for authorized support team members.nbsp;nbsp; /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Obtain signed consents and authorizations to exchange information and/or provide services from client and/or guardian (as applicable) annually and as needed according to licensure requirements. Maintain documentation in client case record. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Perform oversight and monitoring of client financial status including but not limited to: earned income, unearned income, public entitlements, personal needs allowance, and bills. Report misuse or exploitation of client money and/or benefits to Clinical Director or designee according to policies and procedures.nbsp;nbsp; /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Ensure compliance with program guidelines and requirements of Social Security, Medicaid, and Public Aid to maintain benefit eligibility for assigned caseload; collaborate with applicable departments, team members, and supervisors to ensure problems or concerns are addressed immediately. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Review, reconcile, and maintain client financial records in collaboration with Finance Department staff; includes but is not limited to: cash and/or debit card purchase tracking, receipts from purchases, bank account statements, unearned income awards, paystubs, bills, and bill payment receipts. Maintains documentation according to policies and procedures. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Meet with assigned caseload to provide ongoing financial education (as appropriate), review income, and establish budgets for essential expenses (program fees, rent, utility bills, etc) and discretionary income spending at least monthly or as needed/defined in Implementation Strategy. Maintain documentation according to policies and procedures. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"For clients from assigned caseload residing in agency-controlled properties: fill in financial obligation information on Residency Agreement per procedure; review and sign Residency Agreement with client and/or guardian as applicable annually or as needed. Maintain documentation according to procedure. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"For clients from assigned caseload residing in affordable and/or subsidized housing: assist client and/or guardian as applicable to complete and submit applications, re-certifications, and/or lease renewals annually or as needed. Maintain documentation according to procedure. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Complete client case record quality assurance reviews as assigned; provide feedback and documentation to assigned primary case manager and designated supervisor. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Participate in obtaining input from customers (clients, families, guardians, other staff) and stakeholders on how to improve services through individual/group meetings; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Compile and enter data on program outcome measures and assist clients from assigned caseload to complete client satisfaction surveys according to CARF standards and timelines. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Conduct at least 2 unannounced site visits to program locations serving assigned caseload per month; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Maintain/submit documentation per procedure. /span/span/li lispan style="font-size:14px"span style="font-family:Times New Roman,Times,serif"Conduct at least 1 scheduled site visit to a program location serving assigned caseload per week; receive and provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Maintain/submit documentation per procedure. /span/span/li lispan style="font-size:14px"span style="font-family: