Tours Hospitality Host [Part-Time]

divp data-pasted="true"Tours amp; Hospitality HostbrbrstrongCollaborate with a passionate Zoo Crew in San Antonio/strongbrChoosing where to grow your career has a major impact on your professional and personal life, so itrsquo;s equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife.brbrstrongThe Impact Yoursquo;ll Make in this Role/strongbrThe part-time staff member will play a key role in enhancing guest experiences by assisting with guest check-ins for reservations, hosting guided tours, providing concierge services, and collaborating with site partners. This role focuses on ensuring that all guests, including VIP and overnight visitors, have a memorable and enjoyable experience at Spekboom Lodge and The Ralston.brbrAs a Tours amp; Hospitality Host, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by:brbr/pulliGreet and check in guests for reservations related to guided tours, behind-the-scenes experiences, Spekboom Lodge stays and venue operations at The Ralston./liliHost guests during walking and guided tours, providing insightful information about the zoo, its animals, and conservation efforts./liliOffer concierge services to VIP and overnight guests, including dining recommendations, zoo information, and handling special requests./liliEnsure that guests are informed of safety protocols and tour guidelines./liliAssist with guest inquiries, providing accurate and timely information about zoo exhibits, events, and services./liliCollaborate with the zoorsquo;s guest services and operations team to ensure a seamless guest experience./liliMaintain a high standard of customer service, addressing guest needs and resolving issues in a professional manner./liliHelp manage reservation schedules, including making adjustments and coordinating with other departments./liliAssist with setting up or breaking down events or activities as needed./liliHave a clear understanding of emergency protocols and guidelines./li/ulpnbsp;brstrongYour Skills and Expertise/strongbrTo set you up for success in this role from day one, the San Antonio Zoo recommends the following skills/qualifications:brbr/pulliStrong customer service and communication skills./liliExperience in hospitality, tourism, or related fields is preferred./liliAbility to multitask and handle guest requests in a fast-paced environment./liliFriendly, approachable, and professional demeanor./liliFlexible schedule with availability to work weekends, holidays, and evenings as needed./liliKnowledge or interest in wildlife, conservation, or zoo operations is a plus./li/ulpbrThe San Antonio Zoo is an equal opportunity employer. nbsp;San Antonio Zoo will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status./ppnbsp;/p/div