Physician Support Rep III

p style="text-align:inherit"/pp style="text-align:left"As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive./pp style="text-align:inherit"/pp style="text-align:left"ubJob Location (Full Address):/b/u/pp style="text-align:inherit"/p601 Elmwood Ave, Rochester, New York, United States of America, 14642p style="text-align:inherit"/pp style="text-align:left"ubOpening:/b/u/pp style="text-align:inherit"/pp style="text-align:left"Worker Subtype:/pRegularp style="text-align:inherit"/pp style="text-align:left"Time Type:/pFull timep style="text-align:inherit"/pp style="text-align:left"Scheduled Weekly Hours:/p40p style="text-align:inherit"/pp style="text-align:left"Department:/p400200 Ped Allergy/Immunology-SMDp style="text-align:inherit"/pp style="text-align:left"Work Shift:/pUR - Day (United States of America)p style="text-align:inherit"/pp style="text-align:left"Range:/pUR URC 205 Hp style="text-align:inherit"/pp style="text-align:left"Compensation Range:/p$19.62 - $26.49p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"iThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job#39;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations./i/p/div/div/div/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubResponsibilities:/b/u/pp style="text-align:inherit"/pThe Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Allergy/Immunology. The PSR works with a team of 4-5 staff to support approximately 15 physicians and mid-level providers in the Department of Pediatrics. Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions. Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE—an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence—provides the foundation for how we treat people at this Medical Center). Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.p style="text-align:inherit"/pp style="text-align:inherit"/ppbESSENTIAL FUNCTIONS/b/ppbspanClinical Support (35%)/span/b/pullispanInteracts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.  Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.  Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment.  Serves as office expert for /spanAllergy/Immunology amp; Rheumatologyspan.  /span/lilispanAssesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient. /span/lilispanManages referrals (via eRecord and fax/mail) and schedules patient visits.  Registers patient demographic and insurance information./span/lilispanResponsible for clinical prep.  Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.  Prints labels and prepares clinical documents and delivers to clinic.  Ensures appropriate clinic paperwork is scanned into the chart after the visit./span/lilispanAfter each clinic, reviews schedules/office note encounters for scheduling follow up./span/lilispanWorks with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately.  Develops and works “bump” and reminder lists effectively, timely and accurately.  /span/lilispanAttends clinic, as necessary. May perform check-in and/or check-out duties.  Schedules follow-up appointments for patients.  Provides clinical and clerical support to providers./span/li/ulp/ppbspanAdministrative (5 %)/span/b/pullispanAttends office staff meetings and other relevant meetings, as requested./span/lilispanProvides clerical assistance, including distributing mail, create routine amp; non-routine mail correspondence to families amp; outside offices, scanning, faxing and errands./span/lilispanOther duties, as assigned/span/li/ulp/ppbspanProcedure Scheduling/Coordination:/span/bspan b(20%)/b/span/pullispanAssists Providers in reaching out to multiple offices to coordinate non-clinical inpatient amp; outpatient procedures./span/lilispanSchedules all necessary imaging, tests, amp; labs associated with procedure(s)./span/lilispanCompletes amp; submits all paperwork needed for procedure(s)./span/lilispanServes as main point of contact for patients, pre and post-operative. /span/li/ulp/ppbspanProvider Support amp; External Coordination:/span/bspan b(30%)/b/span/pullispanAssists Providers in patient care transfer to external offices amp; departments./span/lilispanProvides amp; requests all necessary medical documents amp; records to amp; from external offices and patients as needed./span/lilispanAssists families with coordinating multi divisional appointments internal amp; external./span/lilispanReviews incoming patient visit referrals for proper scheduling and distribution./span/lilispanAssists Providers with contacting families to provide test results./span/lilispanExamines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers./span/lilispanResearches hospital medical records for information requested by physicians, insurance companies, amp; families./span/lilispanApplies provider preferences in protocols is selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes. /span/li/ulp/ppbspanMisc./span/bspan b(10%)/b/span/pullispanProvides insurance companies with information needed for services, testing, amp; labs./span/li/ulpbr /bMINIMUM EDUCATION amp; EXPERIENCE/b/pulliHigh School diploma and 2 years of relevant experience required, or equivalent combination of education and experience./li/ulpbr /bKNOWLEDGE, SKILLS AND ABILITIES/b/pulliMust prioritize exceptional patient care with compassion and respect./liliDemonstrated customer service skills, specifically strong communication skills./liliMedical Terminology, experience with appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred. /liliDemonstrate accuracy in all correspondence including eRecord. /liliAbility to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team.  /li/ulp style="text-align:inherit"/pp style="text-align:left"The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law./pp style="text-align:inherit"/p