Customer Service Representative (Full-Time)

Customer Service Representative FullTime - Careers at Frost Science div div div a href="//www.miamisci.org"/a /div div div pCareer Opportunities with Museum of Science Inc/p pemA great place to work./em/p /div /div div/div /div div/div /div div div/div div divCareers at Frost Science/div div div div divShare with friends or Subscribe!/div div a title="Share Phillip and Patricia Frost Museum of Science via Facebook" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Fmiamisci.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3643524%26jbsrc%3D1022%26_%3D1771580606"/a a title="Share Phillip and Patricia Frost Museum of Science via LinkedIn" href="http://www.linkedin.com/shareArticle?mini=truesummary=Phillip+and+Patricia+Frost+Museum+of+Science+is+hiring%21+Customer+Service+Representative+FullTime+-+Miami%2C+FLurl=http%3A%2F%2Fmiamisci.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3643524%26jbsrc%3D1024%26_%3D1771580606"/a a title="Share Phillip and Patricia Frost Museum of Science via Twitter" href="http://twitter.com/intent/tweet?text=Phillip+and+Patricia+Frost+Museum+of+Science+is+hiring%21+Customer+Service+Representative+FullTime+-+Miami%2C+FL+%23jobsurl=http%3A%2F%2Fmiamisci.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3643524%26jbsrc%3D1023"/a a title="Share Phillip and Patricia Frost Museum of Science via Email" href="mailto:?Subject=Job%20Opening%20at%20Phillip%20and%20Patricia%20Frost%20Museum%20of%20Science%0ABody=Hi%20%2C%0A%0AI%20wanted%20to%20share%20this%20job%20opening%20with%20you%21%0A%0ACompany%3A%20Phillip%20and%20Patricia%20Frost%20Museum%20of%20Science%0APosition%20Title%3A%20Customer%20Service%20Representative%20FullTime%0A%0Ahttp%3A%2F%2Fmiamisci.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3643524%26jbsrc%3D1025"/a a title="Subscribe to new jobs from Phillip and Patricia Frost Museum of Science" href="http://miamisci.hrmdirect.com/employment/rss.php?req=3643524"/a /div div/div /div /div div div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div div/div h2Customer Service Representative (Full-Time)/h2 bDepartment:/b Guest Experience bLocation:/b Miami, FLbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3643524source=3643524-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpstrong NON-EXEMPT/strong/p pstrongJob Title: /strongCustomer Service Representativestrong br / Department: /strongGuest Experiencebr / strongReports To: /strongVice President, Guest Experience and Security Operationsbr / strongSALARY:/strong $15.60 per hour/p pstrongROLE LEVEL/GRADE: /strongA2 / 2/p pstrongSUMMARY/strong/p pThe Customer Service Representative answers inbound telephone calls, responds to guest member emails, prepares any onsite collateral and performs general office and database duties to support the Guest Experience Department. Also assists with onsite sales and performs duties of Sales Ambassadors and Guest Ambassadors when required. /p pstrongMUST BE AVAILABLE A MINIMUM OF 5 DAYS FROM 9AM-6PM or 10AM-7PM MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS. /strong/p pstrongESSENTIAL DUTIES AND RESPONSIBILITIES/strong/p ul liFollows all museum policies and procedures/li liAnswers inbound phone calls, transferring calls as needed and answering inquiries from the public and our members in a professional and courteous manner; notes and delivers phone messages; tracks daily calls in a call log./li liProcesses ticketing and membership transactions in Tessitura; opens and closes a daily batch for financial transactions./li liTroubleshoots web logins and assist members and guests with website navigation./li liAnswers Feedback, Info and Ticket Center emails in a timely manner and reports any relevant information/feedback to management./li liPerforms any administrative or clerical assignments needed for the day-to-day operations of the museum. /li liKeeps up to date with museum happenings and exhibitions as informed by the Marketing team./li liAssists Guest Experiences staff at onsite and offsite events as needed./li liPerforms other duties as assigned./li /ul p /p pstrongKNOWLEDGE, SKILLS AND ABILITIES/strong/p ul liBilingual in English Spanish preferred/li liGood organizational and clerical skills/li liKnowledge of office machines, including copiers and postage machines/li liKnowledge of Microsoft Office, including Outlook, Word and Excel/li liGood typing and data entry skills/li liPleasant and courteous telephone manner/li liProfessional and courteous written correspondence via email/li liAbility to multi-task/li liNeeds to be available to work weekends and some holidays as needed/li /ul pstrongJOB QUALIFICATIONS/EDUCATION/strong/p ul liHigh School Diploma or GED required and least two (2) years� experience in general office responsibilities and procedures or an equivalent combination of education and experience. Completion of some college classes preferred./li /ul pstrongPHYSICAL DEMANDS/strongbr / The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p pWhile performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. During special events, the employee may be required to stand for extended periods of time. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus./p pstrongWORK ENVIRONMENT/strong/p pThe work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. The working environment is both the interior and exterior spaces of the museum. /p pstrongCLEARANCE REQUIREMENTS: /strong/p ul liBackground clearance/li liDrug screening as part of the Drug Free Workplace Program./li /ul /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3643524source=3643524-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div div/div div/divdiv br /a href="//www.miamisci.org"Visit Our Home Page/a /divp© 2026 Phillip and Patricia Frost Museum of Science/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div