Client Service Supervisor

Overview: pAs the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives./pp /ppWe’re seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. /pp /ppOur Benefits: /pulliComprehensive medical, dental, and vision coverage/lili401(k) retirement plan/liliPaid time off and holidays/liliEmployee assistance programs and wellness initiatives/liliFlexible options to support a balanced life/liliWe offer weekly pay between $18-$20 per hour, based on experience/li/ul Responsibilities: pWhat You'll Do:/pulliMaintain elements of the assigned clients’ files, and all related paperwork./liliConsistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records./liliAssigns homecare aides based on the client’s overall needs and Plan of Care./liliProvides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team./liliProactively communicates schedules and changes with clients, home care aides, referral sources, and management./liliPrioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties./liliPrepares and submits routine departmental reports as required./liliRecords and maintains accurate documentation of the client’s condition and overall service./liliMaintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships./liliAppropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents./liliProvides education and coaching on changes to a client’s Plan of Care./liliMaintains positive working relationships with clients, homecare aides and referral sources/liliEnsures compliance with local, state and federal laws as well as with Company policies and procedures./liliPerforms other related duties as assigned./liliIf your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly./liliThis description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above./li/ulp /pp /p Qualifications: pWhat You'll Bring:/pulliExcellent organizational skills: ability to multitask and manage multiple responsibilities./liliAble to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals./liliStrong problem-solving skills; ability to deal with conflict in a professional manner./liliAbility to multitask and manage multiple responsibilities./liliDemonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner./liliBasic computer literacy and typing skills./liliCustomer service skills./li/ulpEducation and Experience:/pulliAt least 18 years of age./liliHigh school graduate or equivalent preferred; May require higher level of education or certification./liliCurrent PPD, or Chest x-ray if applicable./liliMedicaid, Waiver, or Home Healthcare experience preferred./liliOther Requirements pursuant to state or local rules as applicable./li/ulp /ppManagement Authority:/pulliConducts performance reviews/liliTrains other associates/liliDirects work of other associates/li/ulp /ppPhysical Requirements:/pulliAbility to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds/liliAbility to move or traverse about in offices and/or client homes, including ascending and descending stairs./liliAbility to communicate effectively and clearly with others to exchange information./li/ulp /ppTravel Requirements:/pulliRegular travel on a daily or weekly basis required, even in inclement weather/li/ulp style="margin: 0px;" /pp style="margin: 0px;"emThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request./em/pp style="margin: 0px;" /pp style="margin: 0px;"emHelp At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status./em/p Pay Range: USD $18.00 - USD $20.00 /Hr.