Customer Service - Full-time

strongCompany Description:/strongpAchieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers./pstrongJob Description:/strongpAs a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions./ppstrongThis position is 100% work-from-home. Candidates must reside in the greater Houston, Dallas or surrounding areas in Texas./strong/ppstrongStarting Pay: /strong#xa0;strong$16.00/hrbr Start Date: March 30th, 2026/strong/pullistrongMonday-Friday schedules available/strong/lilistrong4 X 10#xa0;shifts also available, includes weekends (Additional pay incentives for working weekends!)/strong/li/ulpstrongWhat you’ll do:/strong/pulliCommunicate with our members via phone and email, exhibiting care in every interaction/liliListen to our members, providing empathy and solutions to their unique needs/liliCollaborate with your team to share knowledge and best practices/liliAccurately document Member#xa0;interactions and activity/li/ulstrongQualifications:/strongp#xa0;/pulliMinimum of 1 year of Customer Service experience (call center or retail)/liliHigh school diploma or equivalent/liliAvailable for an 8-hour shift between the hours of 6am - 8pm/liliPeople-focused approach and solution mindset/liliAbility to handle a high volume of inbound calls/liliStrong communication skills/li/ulp#xa0;/pstrongAdditional Information:/strongpstrongAchieve well-being with:/strong/pulli401 (k) with employer match/liliMedical, dental, and vision with HSA and FSA options/liliCompetitive vacation and sick time off, as well as dedicated volunteer days/liliAccess to wellness support through Employee Assistance Program, Talkspace, and fitness discounts/liliUp to $5,250 paid back to you on eligible education expenses/liliPet care discounts for your furry family members/liliFinancial support in times of hardship with our Achieve Care Fund/liliA safe place to connect and a commitment to diversity and inclusion through our six employee resource groups/li/ulp#xa0;/ppstrongJoin Achieve, change the future/strong/ppstrongAt Achieve, we’re changing millions of lives./strongbr From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid andstrong#xa0;/strongwork-from-homestrong /strongroles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first./pp#xa0;/ppstrongAttention Agencies amp; Search Firms: /strongWe do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader./p