Customer Relations Manager - Full-time

h3Ace Handyman Services is Hiring a Customer Service Representative (CSR)!/h3p /ppstrongLocation/strong: 190 Commerce Drive, Franklin, INbrstrongSchedule/strong: Full-TimebrstrongPay Rate/strong: $19–$21 per hour (plus performance bonuses)brstrongEmployment Type/strong: Full-Time/pp /ph3Overview/h3p /ppTurn your customer service and administrative experience into a rewarding career with Ace Handyman Services. As a locally veteran-owned franchise backed by a respected national brand, we provide the stability of a large company with the culture of a close-knit team./pp /ppWe are looking for a highly organized, tech-savvy Customer Service Representative (CSR) to keep our schedules running smoothly, support our craftsmen, and ensure our customers—especially commercial clients—receive professional, hassle-free service./pp /ppNo construction experience is required. If you can multitask, solve problems, and build strong client relationships, you’ll thrive in this role./pp /ph3Responsibilities/h3p /pulli Answer inbound job leads and educate customers about our services /lili Manage scheduling and coordinate material orders for multiple craftsmen /lili Use ServiceTitan software to maintain accurate job records and workflows /lili Build and maintain strong relationships with commercial clients /lili Ensure projects are completed on time and presented professionally /lili Provide logistical support and assist with weekly accounting tasks /lili Follow up with past customers to build loyalty and generate repeat business /lili Support sales efforts through customer education and service recommendations/li/ulpstrongRequirements/strong/pulli5+ years of administrative/scheduling experience /lili3+ years of sales experience /liliTechnologically savvy and comfortable learning new systems /liliStrong customer service and multitasking skills /liliExceptional communication and relationship-building abilities /liliComfortable educating customers and supporting sales conversations /li/ulp/ppstrongNice to Have/strong/pulliExperience with ServiceTitan /liliBilingual (English/Spanish preferred) /liliQuickBooks knowledge /liliExperience working with commercial clients/li/ulpstrongBenefits/strong/pulliPaid Time Off /liliSales Bonuses /lili401(k) Retirement Plan /liliGrowth Opportunities and regular pay reviews /liliCompetitive hourly pay /liliFlexible scheduling /liliCell phone reimbursement /liliCompany credit card/li/ul