Care Navigator - Full-time

table align="center" class="Table" style="border-collapse:collapse;" width="710"tbodytrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:0.2in;background-color:#e6e6e6;border-top:1px solid #C0C0C0;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;"h2span style="font-size:9pt;"span style="font-family:Tahoma, sans-serif;"span style="color:#000000;"span style="text-transform:uppercase;"span style="font-weight:bold;"span style="font-size:12pt;"Function:/span/span/span/span/span/span/h2/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:129px;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;" valign="top"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"span style="background:#FFFFFF;"span style="color:#2d2d2d;"The Care Navigator is a central point of contact for individuals accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. This hybrid role combines in-person engagement with remote telehealth and administrative support to ensure clients receive timely, person-centered care. The Care Navigator works closely with clinicians, case managers, and community partners to reduce barriers, coordinate services, and promote recovery, wellness, and long-term stability in alignment with Certified Community Behavioral Health Clinic (CCBHC) standards./span/span/span/span/span/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:0.2in;background-color:#e6e6e6;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;"h2span style="font-size:9pt;"span style="font-family:Tahoma, sans-serif;"span style="color:#000000;"span style="text-transform:uppercase;"span style="font-weight:bold;"span style="font-size:12pt;"Organizational duties amp; responsibilities:/span/span/span/span/span/span/h2/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:1in;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;" valign="top"olli style="margin-left:8px;"span style="font-size:8pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:10pt;"The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Supports the mission, vision, and values of RE.#160; Facilitates and adheres to the agency#8217;s code of ethics, policies, and procedures./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Supports all functions that attain and maintain accreditation and compliance with regulatory agencies./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties:#160; individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Exhibits effective communication skills, including proper use of agency communication systems./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Participates in appropriate professional development programs to attain and maintain competency./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Effectively manages financial and physical resources to achieve the mission of RE./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE./span/span/span/li/ol/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:0.2in;background-color:#e6e6e6;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;"h2span style="font-size:9pt;"span style="font-family:Tahoma, sans-serif;"span style="color:#000000;"span style="text-transform:uppercase;"span style="font-weight:bold;"span style="font-size:12pt;"Essential Duties and Responsibilities:/span/span/span/span/span/span/h2/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:16px;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;" valign="top"olli style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Welcome and support clients in-person, via phone, or telehealth./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Conduct initial screenings to determine eligibility and service needs./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Complete intake forms, consent, and release documents (HIPAA/42 CFR Part 2 compliant)./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Educate clients on available services, rights, grievance procedures, and community resources./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Connect clients to behavioral health, primary care, and community support services./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Track and follow up on referrals to ensure successful connection./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Help clients overcome barriers such as transportation, housing, employment, insurance, or documentation./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Collaborate with clinical and case management teams on individualized care plans./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Maintain consistent contact with clients through calls, virtual check-ins, and in-person visits./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Support clients in setting and achieving personal goals./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Monitor client progress, identify unmet needs, and escalate risks to the care team./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Participate in treatment team meetings, case reviews, and care planning discussions./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Participate in community outreach events and rotating crisis/on-call support as directed by supervisor(s)./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Respond to urgent client needs in coordination with crisis and clinical teams./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Assist in safety planning, Psychiatric Advance Directives (PADs), and connection to stabilization resources./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Support transitions and discharges, ensuring continuity of care and follow-up./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Document client interactions, progress notes, referrals, and care plan updates in the EHR./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Track outcomes using agency-approved tools (PHQ-9, GAD-7, CANS, etc.)./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Assist with data collection for Continuous Quality Improvement (CQI) and program reporting./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Provide in-person support for high-need clients, intakes, and community events./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Conduct telehealth check-ins and administrative follow-up remotely./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Adapt flexibly between fieldwork and virtual tasks to meet client and program needs./span/span/span/span/span/span/lili style="margin-left:8px;"span style="font-size:12pt;"span style="line-height:120%;"span style="font-family:'Times New Roman', serif;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Performs other duties as assigned./span/span/span/span/span/span/li/ol/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:0.2in;background-color:#e6e6e6;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;"h2span style="font-size:9pt;"span style="font-family:Tahoma, sans-serif;"span style="color:#000000;"span style="text-transform:uppercase;"span style="font-weight:bold;"span style="font-size:12pt;"Working conditions/environment:/span/span/span/span/span/span/h2/td/trtrtd colspan="2" style="border-bottom:1px solid #C0C0C0;width:710px;padding:0.9px 6px 0.9px 6px;height:1in;border-top:none;border-right:1px solid #C0C0C0;border-left:1px solid #C0C0C0;" valign="top"olli class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Schedule is typically Monday #8211; Friday, day shift./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"Holidays, weekends, and extra hours may occasionally be required./span/span/span/lili class="Chart" style="margin-left:8px;margin-top:7px;margin-bottom:7px;"span style="font-size:10pt;"span style="line-height:120%;"span style="font-family:Tahoma, sans-serif;"A fast-paced environment with the need for quick decisions to deal with a