AV On-Site Service Technician - Full-time

metap style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"About the role/strong/bbrbrspan style="color:black;font-size:11pt;white-space:pre-wrap;"We are looking for an Onsite Service Technician located at our customer site in Washington, DC. This position reports to the Client Support Manager./spanbrbr/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="color:black;font-size:11pt;white-space:pre-wrap;"The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems./span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"What you'll do/strong/bbrbrspan style="color:black;font-size:11pt;white-space:pre-wrap;"Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies./span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="font-size:11pt;white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="color:black;font-size:11pt;white-space:pre-wrap;"This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed./spanbrbr/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="font-size:18pt;white-space:pre-wrap;"Qualifications/strong/bbrbrbstrong style="color:black;font-size:11pt;white-space:pre-wrap;"Key Responsibilities/strong/bbrbstrong style="color:black;font-size:11pt;white-space:pre-wrap;"AV Technician TIER 1/strong/b/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Able to identify and describe typical systems, their components, cables and terminations used in AV systems/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"AV System knowledge gained in a service or operational environment/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Experience operating, troubleshooting and supporting a variety of AV systems/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to navigate system project files in an effort to provide and request additional support/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Experience with AV tools, common test equipment, and commissioning requirements/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Basic understanding of network architecture/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Understanding of control system software/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Understanding of DSP and related software/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Understanding of media servers and content streaming/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Understanding of typical digital signage systems and associated networks/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Knowledge of Health and Safety rules and workplace safety/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"AVIXA Technologist Certification or ability to complete it within 6 months of hire date/span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="font-size:11pt;white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:black;font-size:11pt;white-space:pre-wrap;"AV Technician TIER 2 (all of tier 1 plus)/strong/b/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="font-size:11pt;white-space:pre-wrap;" /span/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Proficient with room booking and fault ticketing systems/span/lili style="--listitem-marker-color:black;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Ability to read, understand and convey schematics from CAD files/span/lili style="font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Proficient understanding of Network Architecture and IT systems/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience with projector alignment, blending, lamp and filter changes/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc./span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience or training on DSP's and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc./span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts etc./span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Liaising with vendor and OEM wherever needed to restore the services./span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience and training on typical digital signage systems, tools and associated networks/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience and training on typical Webcast delivery systems, tools and associated networks/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience in the planning, execution and delivery of Audio-Visual projects within a client environment/span/lili style="color:black;font-size:11pt;--listitem-marker-color:black;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="color:black;font-size:11pt;white-space:pre-wrap;"Experience in the management of small teams/span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="font-size:11pt;white-space:pre-wrap;" /span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="color:black;font-size:11pt;white-space:pre-wrap;"NOTE/strong/bspan style="color:black;font-size:11pt;white-space:pre-wrap;": This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves./span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"High level of customer service skills dealing with clients at all levels./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to analyze customer situations, make decisions and solve problems under pressure./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to work with a high degree of accuracy and detail./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Basic numeric skills./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to maintain positive working relationships with management, co-workers, clients and vendors./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. */span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to travel between sites with official client transport service/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Ability to be detail oriented and work without supervision./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"College degree in a related technical field a plus/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Strong desire to learn./span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Intermediate experience with Microsoft suite of products/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"May include occasional weekend and after hours work/span/lili style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"span style="white-space:pre-wrap;"Occasional travel for site work, training and team meetings/span/li/ulp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"br/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"bstrong style="white-space:pre-wrap;"WORK LOCATION:/strong/b/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="white-space:pre-wrap;"Primary work location is customer site./span/pp style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"span style="white-space:pre-wrap;"Salary: $40 to $42 per hour range based on experience/span/pp st