Supervisor, Food Services

Site: The General Hospital Corporationp style="text-align:inherit"br / /pp style="text-align:left"Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham./pp style="text-align:inherit"br / /pReplacement for Najlae Bousboula as she increased her hours from 24 to 40 to fill open requisition to replace PFS Supervisor Steve Sanz.p style="text-align:inherit"br / /pp style="text-align:left"ubJob Summary/b/u/pThis position reports to the Patient Food Service Managers. Responsibilities encompass the day-to-day management of the Patient Food Service tray line, galleys on the patient care units, and Call Center inclusive of supervision of personnel; control of quality, and accuracy of food trays; maintenance of cost effective controls; assurance of work performance standards, sanitation and personal hygiene practices and procedures are adhered. Maintenance of required records and preparation of various reports.p style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubQualifications/b/u/p/div/div/div/div/div/div/divullipspanspan·span         /span/span/spanspanEnsure that patient selection tickets are processed correctly throughout the ticket handling process.  Ensures that established standards of unit set up, breakdown, and sanitation are followed.  Documents daily temperatures of food and equipment to ensure food safety.  /span/ppspanspan·span         /span/span/spanspanMonitor quality of food. Assess food trays for attractiveness, adherence to menu orders, established serving procedures, as well as correct food temperatures.  Take appropriate action to correct any inconsistencies of food standards.  /span/ppspanspan·span         /span/span/spanspanEnsure food tray services meet established meal service deadline. In this process make decisions relative to reassignment of tasks to accomplish meal service in the most efficient manner. /span/ppspanspan·span         /span/span/spanspanCheck to be sure the process of delivering nutritional supplements and tube feedings to patients is followed per policy. /span/ppspanspan·span         /span/span/spanspanCheck to be sure food trucks have been delivered to the patient units. /span/ppspanspan·span         /span/span/spanspanAssess unit’s food and supply inventory, supervise ordering as needed to ensure efficient operation of the unit; Monitor employees to ensure all job routines are being followed.  /span/ppspanspan·span         /span/span/spanspanOversees patient care unit based staff for menu process, tray delivery/retrieval process and unit supply process./span/ppspanspan·span         /span/span/spanspanOversees all functions of the Call Center including taking calls, placing orders, managing tickets for tray line, assisting with tray line functions, and delivering trays to patients off meal times./span/ppspanspan·span         /span/span/spanspanAppraise performance, counsel, train, orient and discipline subordinate food service personnel assigned to unit.  .  Maintain various personnel documents, record and files.  Prepare work schedules, timekeeping records and procedure manuals.  Check employees in as they arrive at work, take sick calls and cover shortages./span/ppspanspan·span         /span/span/spanspanParticipate in on-going process improvement with regards to operations, work performance standards, sanitation procedures, and personal hygiene requirements in order to ensure consistency with institution’s and local state and federal regulations and food handling principles.  Conduct inspection audits of tray preparation, equipment and storage facilities.  Oversee the appearance and personal habits of the staff to detect deviations and/or violations of current health regulations.  Take corrective action to insure quality control within the limits of stated requirements./span/ppspanspan·span         /span/span/spanspanAudits patient serviceware (trays, china, glass, etc) weekly  for cracks, breakage, cleanliness, and other damage./span/ppspanspan·span         /span/span/spanspanProvide instruction to dietetic students during their learning experience;  May participate with in-service education session to support personnel (i.e. instruct, assist in session preparation)./span/ppspanspan·span         /span/span/spanspanAttend meetings and participate on various committees within the department, schedule personnel meetings to communicate changes, modifications, announcements or other matters pertinent to the policies, practice and procedures of both the department and institution./span/ppspanspan·span         /span/span/spanspanMay initiate and/or perform assigned special project within scope of administrative, technical food service care and delivery./span/ppspanspan·span         /span/span/spanspanDemonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in the department.    Provides care needed as described in department’s policies and procedures./span/ppspanspan·span         /span/span/spanspanResponsible to minimize waste of food, equipment, and human resources./span/p/li/ulp style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubAdditional Job Details (if applicable)/b/u/p/div/div/div/div/div/div/divulliAbility to read, write, and speak English./liliAbility to wear N95 mask./li/ululliAble to work varied shifts, including evenings, weekends and holidays/liliMust perform basic math./liliAbility to reset priorities if equipment and/or staffing issues develop./li/ululliProven ability in customer service skills, team building skills, food safety and sanitation. /liliCompetent in interacting with customers including projecting a positive image for hospital, handling diversity and managing problemsbi./i/b/liliKnowledge of Computer Systems./liliPasses competencies annually that demonstrate mastery of the current software./liliDemonstrates understanding of service requirements that differ between specific units./liliDemonstrates understanding of required protective gear and infection control procedures./liliDemonstrates an understanding of emergency protocols/liliEffective interpersonal and communication skills. /liliAbility to give directions and manage resources./liliAbility to understand and follow procedures./liliFlexibility to change tasks frequently./liliAbility to use judgment and solve problems.  /liliAbility to make sound decisions under time restraints./li/ulp style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubRemote Type/b/u/p/div/div/div/div/div/div/divOnsitep style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubWork Location/b/u/p/div/div/div/div/div/div/div273 Charles Streetp style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubScheduled Weekly Hours/b/u/p/div/div/div/div/div/div/div24p style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubEmployee Type/b/u/p/div/div/div/div/div/div/divRegularp style="text-align:inherit"br / /pdivdivdivdivdivdivdivp style="text-align:left"ubWork Shift/b/u/p/div/div/div/div/div/div/divRotating (United States of America)pbr /br / /ppubPay Range/b/u/p$27.95 - $40.70/Hourlypbr / /ppubGrade/b/u/p6pbr / /pAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.pbr / /pdivdivdivdivdivdivdivp style="text-align:left"ubEEO Statement:/b/u/p/div/div/div/div/div/div/div1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.p style="text-align:inherit"br / /ph2ubMass General Brigham Competency Framework/b/u/h2divdivp style="text-align:left"At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline./p/div/div