Assistant Community Manager - Full-time

p data-pasted="true"At GoldOller, quot;This is Homequot; isn#39;t just our motto; it#39;s the way we show up every day. On-site, your work is more than a job; it#39;s the heart of our communities. It#39;s leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it#39;s a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day? Apply today!nbsp;/phrpbrGoldOller Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community. In the absence of the Community Manager, the Assistant Community Manager must confidently and competently assume full responsibility for the propertyrsquo;s operations, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction. Responsibilities include overseeing rent collection processes, managing lease violations, leasing available apartment homes, supporting marketing and outreach initiatives, driving resident retention, and ensuring the community presents a polished, welcoming environment.nbsp;brnbsp;brnbsp;The ideal candidate demonstrates proactive problem-solving skills and a forward-thinking mindset, especially when property or team performance falls below expectations. This role requires the ability to develop and implement action plans, communicate progress and solutions to the Community Manager, and take decisive steps to correct performance gaps. Beyond daily operations, the role assists the Community Manager in coaching, developing, and leading the team, with an emphasis on both personal and professional growth. This includes cultivating a positive work environment that promotes high employee satisfaction and team collaboration.brnbsp;/ppstrongThis position has the potential to earn both commissions and bonuses exceeding $1,000 per month./strong/ppbr/ppstrongFinancial amp; Administrative/strong/pul type="disc"liMaintain bad debt under 2% monthly./liliCollect, post, and track all revenue (rent, fees, deposits)./liliManage delinquent accounts, collections, and eviction processes per policy./liliComplete move-in/move-out inspections and Final Account Statements./liliMonitor additional income, petty cash, and monthly budget goals./liliEnsure accurate, timely data entry and required reports./liliSupport occupancy, retention, and rental rate goals./li/ulpstrongOffice amp; Operations/strong/pul type="disc"liServe as a professional representative of the property and GoldOller./liliConduct weekly team meetings and support the Community Manager on key initiatives./liliEnforce leases, Fair Housing, safety standards, and local regulations./liliMaintain an organized, guest-ready leasing office./liliAttend required trainings and meetings; complete all checklists./liliUse company equipment responsibly and follow all operational procedures./li/ulpstrongTeam Leadership amp; Development/strong/pul type="disc"liAssist in supervising, coaching, and motivating the leasing team./liliSupport with interviewing, onboarding, training, and performance feedback./liliPromote a positive, team-oriented work culture and strong employee relations./liliEnsure timely completion of training for yourself and your team./li/ulpstrongLeasing, Marketing amp; Customer Service/strong/pul type="disc"liAchieve at least a 25% closing ratio and maintain strong shopping report scores./liliMeet occupancy goals through proactive lead management and team coaching./liliConduct daily property walks to ensure the readiness of tour paths and vacant units./liliEnsure exceptional move-in experiences and consistent follow-up with prospects./liliManage CRM activity; respond to leads and reviews within company timeframes./liliComplete leases, renewals, and all required addendums accurately./liliMonitor advertising sources and assist with social media engagement./liliAddress resident concerns professionally and promptly./li/ulpstrongMaintenance amp; Grounds Support/strong/pul type="disc"liRegularly walk the community and inspect vacant units./liliAssist with oversight of grounds, common areas, and cleanliness standards./liliLog and track service requests, dispatch maintenance promptly, and complete quality check calls./li/ulpstrongResident Relations/strong/pul type="disc"liSupport move-ins, move-outs, renewal outreach, and retention goals (60%+)./liliMaintain professional communication through notices, follow-ups, and resident updates./liliHelp plan and participate in resident events and community-building activities./liliAssist in conflict resolution, grievance avoidance, and court-related documentation when needed./li/ulpstrongSkills amp; Qualifications/strong/pul type="disc"liStrong sales, customer service, and communication skills./liliKnowledge of property management operations and Fair Housing./liliProficient in Microsoft Office; RealPage/OneSite experience preferred./liliExcellent multitasking, organization, and conflict-resolution abilities./liliAbility to build positive relationships with residents, vendors, and team members./li/ulpstrongPosition Requirements/strong/pul type="disc"liHigh school diploma/GED required./liliMinimum 2 years of multifamily property management experience./liliValid driverrsquo;s license and reliable personal vehicle./liliAbility to lift up to 40 lbs./liliNALP certification a plus./liliWeekend availability (one per month) and occasional travel as needed./liliAbility to follow all company health and safety protocols./li/ulpnbsp;/ppstrongPerks and Benefits That We Offerhellip;/strong/ppstrongWho We Are/strongbrnbsp; GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people./ppstrongPerks amp; Benefits We Offer/strongbrnbsp; GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide:/pul type="disc"li12 Paid Holidays/liliUp to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)/liliA emCelebrate YOU Day/em (to use at your leisure for any special occasion)/liliComprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)/liliCompany-Paid Health Reimbursement Account/liliPaid Maternity Leave/liliCompany-Paid Life Insurance/liliCompany-Matched 401(k) Retirement Savings Plan/liliComplimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!/liliCompany-Paid Certifications amp; Licensing/lilihellip;and so much more!/li/ulpVisitnbsp;a href="https://www.goldoller.com/" target="_blank"www.goldoller.com/a to learn more!bremEqual Opportunity Employer/em/ppnbsp;#camgo1/p