Lead Reception Rentals Associate (Full-Time)

div style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;"span style="font-family: Calibri , sans-serif;color: black;background: white;"AMDA College of the Performing Arts, with campuses in New York City and Hollywood, is one of the foremost post-secondary performing arts colleges in the country. AMDA offers various pathways for students to receive unparalleled performing arts education taught by world-class industry professionals, including Professional Conservatory Certificates as well as undergraduate and graduate degrees (Bachelor of Fine Arts, Bachelor of Arts, Associate of Occupational Studies, Master of Fine Arts and Master of Arts)./span/span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;"/span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;"/span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;"The Lead Reception Rentals Associate serves as the primary daytime point of contact for AMDA Reception and Studio Rentals operations. While this role does not directly supervise staff, the Lead supports the Administrative Services Manager in overseeing daily workflows, ensuring consistency in customer service standards, coordinating rental processes, and serving as an escalation point for complex issues./span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;"This position helps ensure operational excellence, financial accuracy, and seamless client experience across reception and studio rental functions./span/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Primary Responsibilities:/span/b/divdiv style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.25in;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Operational Leadership Oversight/span/b/divul style="margin-top: 0.0px;"lispan style="font-family: Calibri , sans-serif;color: black;background: white;"Support the Administrative Services Manager in coordinating daily reception and rental operations./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Serve as the primary escalation point for rental or reception concerns before elevating to the Administrative Services Manager./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Provide guidance and day-to-day operational support to Reception Rentals Associates to ensure consistency in procedures and service standards./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Assist with onboarding and training new staff in rental systems, policies, and customer service expectations./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Monitor adherence to rental policies, billing accuracy, and front desk procedures./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Identify workflow improvements and communicate operational recommendations to management./span/li/uldiv style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.25in;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Reception Rental Coordination/span/bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divul style="margin-top: 0.0px;"lispan style="font-family: Calibri , sans-serif;color: black;background: white;"Welcome and provide excellent customer service to students, staff, faculty, rental clients, and guests./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Manage high-volume calls for AMDA Reception and Studio Rentals./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Book and invoice rental clients via phone, in person, and through the AMDA Studio Rentals email./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Assist walk-in clients with reservations, including checking studio availability and creating bookings in the Rental Portal./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Review invoices for accuracy and assist with client billing inquiries./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Troubleshoot rental concerns and determine appropriate next steps./span/li/uldiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.25in;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Financial Administrative Responsibilities/span/bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divul style="margin-top: 0.0px;"lispan style="font-family: Calibri , sans-serif;color: black;background: white;"Send daily rental banking reports to the Finance team./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Monitor payment collection processes and ensure proper documentation./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Ensure printed rental signage throughout the building is accurate and updated./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Conduct scheduled tours for prospective rental clients./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Perform clerical duties including inventory management, filing, and light equipment maintenance./span/li/uldiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.25in;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Facility Oversight/span/bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divul style="margin-top: 0.0px;"lispan style="font-family: Calibri , sans-serif;color: black;background: white;"Perform assigned opening and closing procedures./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Ensure studio spaces and common areas are secure, organized, and presentation ready./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"Maintain a professional and welcoming reception environment./span/li/uldiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/b/divdiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Qualifications:/span/b/divul style="margin-top: 0.0in;"li style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Bachelor’s Degree preferred./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"2–4 years of experience in an office, front desk, or client-facing environment./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Demonstrated ability to coordinate workflows and support team operations./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Strong written and verbal communication skills./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Excellent attention to detail and financial accuracy./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Ability to take initiative and resolve problems independently./span/lili style="color: black;margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;background: white;"Strong organizational skills and ability to manage competing priorities./span/li/uldiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/b/divdiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Position Information:/span/b/divul style="margin-top: 0.0px;"lispan style="font-family: Calibri , sans-serif;color: black;background: white;"The regular schedule for this role is Monday – Friday 7:30 am – 4:00 pm ET. Subject to change based on department needs. May be required to work an alternate schedule on occasion based on department needs./span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"The pay range for this position is $23.00/hour - $25.00/hour/span/lilispan style="font-family: Calibri , sans-serif;color: black;background: white;"This is a fully in-person position./span/li/uldiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;" /span/b/divdiv style="margin-bottom: 0.0in;line-height: normal;"bspan style="font-family: Calibri , sans-serif;color: black;background: white;"Diversity and Qualifications:/span/b/divdiv style="margin-bottom: 0.0in;line-height: normal;"span style="font-family: Calibri , sans-serif;color: black;background: white;" /span/divdiv style="margin: 0.0in;background: white;"span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"AMDA is fully committed to diversity, inclusivity, and equity throughout the teaching and learning process. We encourage applications from individuals who have extensive experience working with students from diverse backgrounds.br /Successful candidates will have a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of our students, including disabilities that may affect students' development and learning styles.br /Members of traditionally underrepresented groups are encouraged to apply./span/divdiv style="margin: 0.0in;background: white;"span style="font-size: 10.5pt;font-family: 'Open Sans' , sans-serif;color: rgb(85,85,85);" /span/divdiv style="margin: 0.0in;background: white;"span style="font-size: 11.0pt;font-family: Calibri , sans-serif;color: black;"AMDA provides equal employment opportunities to all employees and applicants for employment in which no person is subjected to discrimination or harassment on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by federal, state, or local laws. This policy applies to all aspects of employment, including, but not limited to, recruiting, hiring, placement, supervision, promotion, working conditions, termination, layoff, demotion, transfer, compensation, and training./spanspan style="font-size: 10.5pt;font-family: 'Open Sans' , sans-serif;color: rgb(85,85,85);" /span/div