Guest Services Associate Swing - Part-time

p style='margin:0in;font-size:16px;font-family:"CG Times",serif;' data-pasted="true"strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Job title:/span/strongstrongspan style='font-family:"Calibri",sans-serif;'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; /span/strongstrongspan style='font-size:15px;font-family:"Times New Roman",serif;'Guest Service Associate 3:00 PM - 11:00 PM /span/strong/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Reports to:/span/strongstrongemspan style='font-family:"Calibri",sans-serif;'nbsp; nbsp; nbsp; nbsp;/span/em/strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Director of Rooms/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;'strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Classification:nbsp;nbsp; /span/strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Variable hourrsquo;s part time ndash; health benefits after 1 year and 1456 hours worked./span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;'strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Pay Range: /span/strongspan style='font-family:"Calibri",sans-serif;'nbsp; nbsp; nbsp;nbsp;/spanspan style='font-size:15px;font-family:"Times New Roman",serif;'$18.00 to $21.00 DOE/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;'nbsp;/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Campbellrsquo;s Resort offers its employees a comprehensive benefits package including Aetna Medical, Delta Dental, VSP Vision, USAble Life amp; Disability, a match 401(K) program as well as vacation time and the accrual of sick leave hours./span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongemspan style='font-family:"Calibri",sans-serif;'nbsp;/span/em/strong/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Calibri",sans-serif;'Summary:emnbsp;/em/span/strongspan style='font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/spanspan style='font-size:15px;font-family:"Times New Roman",serif;'The Front office is the communication hub of the resort; Guest Service Associates assume the duties of the front desk, reservations, and concierge and an ambassador and representative of Campbellrsquo;s Resort as the first and last impression on the guest./spanspan style='font-size:15px;font-family:"Calibri",sans-serif;'nbsp;nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Calibri",sans-serif;color:black;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone, mail, email, or fax. Creates and maintains reservation records and promptly processes any cancellations and modifications./span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Must be sales minded. nbsp; Presents options and alternatives to guests and helps in making choices. nbsp;Knows the location, layout and types of available rooms, as well as the activities and amenities of the property. nbsp;Acts as Concierge, being knowledgeable about Chelan. nbsp;Performs cashiering tasks./span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Determines a guest#39;s reservation status and identifies how long the guest will stay. Helps guest complete registration card and assigns room, accommodating special requests whenever possible. Verifies the guest#39;s method of payment and follows established credit-checking procedures. nbsp;Files guest and room information in the designated places.nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Calibri",sans-serif;color:black;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. nbsp;Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public or hotel events. nbsp;Processes guest wake-up calls./span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-family:"Calibri",sans-serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Minimum Requirements:/span/strong/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'span style='font-size:15px;font-family:"Times New Roman",serif;'Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/pdiv style='margin:0in;font-size:16px;font-family:"CG Times",serif;'ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"li style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Must possess and be able to maintain for entire shift a positive, upbeat personality with a passion for outstanding customer service./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Must possess basic computer skills, i.e. Word amp; Excel. nbsp;Willingness to learn to use computer systems is required. nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Excellent written and verbal English communication skills, both over the phone and in person./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'High school diploma or equivalent.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Ability to learn quickly and work in fast paced position with constant guest amp; staff interaction.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Ability to maintain composure under stress.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Ability to take direction and contribute to a team atmosphere.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Must be self-motivated and take initiative to keep busy./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Ability to create and build rapport with internal and external customers.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Excellent grooming and personal hygiene./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Stand, sit or walk for extended periods of time (up to 8 hours)/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Continual bending/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Occasional reaching and stooping/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Occasional lifting, pushing and pulling up to 40 pounds, and carrying loads upstairs. nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;'Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance./span/li/ul/divp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Calibri",sans-serif;'nbsp;/span/strong/pp style='margin:0in;font-size:16px;font-family:"CG Times",serif;text-align:justify;'strongspan style='font-size:15px;font-family:"Times New Roman",serif;'Essential Functions:/span/strong/pdiv style='margin:0in;font-size:16px;font-family:"CG Times",serif;'ul style="margin-bottom:0in;list-style-type: disc;margin-left: 0in;"li style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Abides Campbellrsquo;s Handbook and Front Office Standards./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Demonstrate and promote a strong commitment to provide over-the-top hospitality./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Covers the Front Desk or phones for co-workers to cover breaks./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Maintains a positive attitude toward guests and co-workers./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Be a team player, showing enthusiasm while assisting others./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Be aware of all front office procedures and assist with duties when necessary./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Assists with team training as needed./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Participate in department meetings when applicable./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Participates in department policies and procedure sign offs./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Reports unusual occurrences or requests to the Director, Assistant Manager or Supervisor right away./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Clocks in at the beginning of shift on time and ready to go./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Clocks out at the end of shift./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Makes coffee for the lobby when applicable and keeps the water container full./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Answers all incoming calls in a timely manner with a smile, both eager and willing to assist./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Directs calls to guest rooms, staff or departments through the phone system./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Receives guest messages and then delivers message(s) to the guest./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Sets wake-up call./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Prepares and/or coordinates daily deliveries./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Utilizes PurpleCloud and/or radio communication with housekeeping and maintenance when necessary and logs every call./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Checks current status beginning, throughout, and at the end of shift./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Updates whiteboard throughout day to keep daily status current./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Sell the value of all property outlets to inquiries (via telephone or in-person) striving to convert them into reservations and occupied rooms./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Process reservations by telephone, mail, email, or fax efficiently and accurately to ensure the highest guest satisfaction./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Knows the selling status, rates, and benefits of all packages./span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Knows the cancellation and advance deposit policies of the hotel and how to guarantee each reservation.nbsp;/span/lili style="margin:0in;font-size:16px;font-family: initial;"span style='font-family:"Times New Roman",serif;font-size:15px;'Creates and maintains accurate r