AMS Support Specialist

divdivdivdivdivdivdivh1 data-pasted="true"Job Summary/h1pThe AMS Support Specialist plays a critical role in supporting, maintaining, and optimizing the Michigan Health amp; Hospital Association (MHA) Association Management System (AMS), Customer Relationship Management (CRM) System, and related member engagement platforms. This position collaborates closely with the membership, communications, finance, events, and technology teams to ensure data accuracy, operational efficiency, and a seamless user experience for both staff and members./ppThe Support Specialist serves as a primary resource for AMS functionality, user support, and workflow improvement. This position helps the organization leverage its systems to drive effective membership management, event operations, and communication initiatives./ph1Key Responsibilities/h1ulliProvide technical assistance and user support for database systems and other software applications./liliDevelop workflow documentation, help guides, and standard operating procedures./liliPartner with stakeholders to evaluate and improve system functionality./liliManage user accounts by tracking down changes and updating fields, permissions, workflows, and security settings./liliTroubleshoot system issues, coordinate with vendors, and escalate technical problems when needed./liliEvaluate new AMS/CRM releases, updates, tools, and participate in testing as part of system improvement processes./liliEnsure data accuracy through routine audits, cleanup processes, and data validation./liliAssist with member onboarding, invoicing, dues payments, and access to membership benefits./liliProvide reporting and support to leadership on member engagement, dues process, and committee, council, and task force participation./liliSupport event registration, membership lifecycle tracking, and e-commerce components within the AMS./liliMaintain community site data and support communication workflows tied to member experience./li/ulpnbsp;/ph1Qualifications/h1ulliAssociate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experiencestrongnbsp;/strong/liliExperience in customer service, desktop support, troubleshooting and training via email, phone conversation, and/or virtual meeting/liliExcellent interpersonal, teamwork, and customer service skills/liliAnalytical, problem-solving, organizational, and critical thinking skills with attention to detail and quality/liliCapacity to develop new procedures in addition to maintaining existing protocols/liliExcellent time management skills with a proven ability to meet deadlines/liliAbility to handle proprietary and confidential information/liliStrong verbal and written communication skills/liliProficiency in Microsoft Office/li/ulh1Preferred Qualifications/h1ulliSupport and use of association, nonprofit, or membership-based organization database software/liliImplementation of new projects/products/li/ulpnbsp;/ppnbsp;/ppThe position requires occasional travel to meetings and association events and may require time away from home outside normal working hours./ppnbsp;/p/div/div/div/div/div/div/div