Desktop Engineering Intern - Full-time / Part-time

Your Opportunity: p style="margin: 0px;"span style="font-size: 11.0pt; font-family: 'Aptos',sans-serif;"A Desktop Engineering Intern assists the Desktop Engineering team members with daily tasks, endpoint monitoring and system remediation. This position requires strong technical ability, great customer service skills, strong documentation skills and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment./spanspan style="font-size: 11.0pt; font-family: 'Aptos',sans-serif;"br /br //span/p What You'll Do: ullistrongEndpoint Security Vulnerability Management Exposure/strongbr /Gain visibility into enterprise vulnerability scanning by shadowing the security team to understand how risks are identified, prioritized, and communicated, then follow findings through endpoint remediation./lilistrongEndpoint Configuration Policy Management/strongbr /Learn how device security baselines and configuration policies are implemented across corporate workstations and mobile devices using modern endpoint management tools, including change control and deployment processes./lilistrongPatch Management Urgent Remediation/strongbr /Observe and assist with standard patching workflows as well as out‑of‑band patch deployments for critical vulnerabilities, including deployment verification and post‑remediation monitoring./lilistrongDevice Lifecycle Asset Management/strongbr /Participate in device provisioning, imaging, deployment, and decommissioning processes to understand the full lifecycle of corporate endpoints and their security and compliance requirements./lilistrongDocumentation Knowledge Base Development/strongbr /Create and update internal documentation, runbooks, and knowledge base articles based on real‑world troubleshooting and support experiences to improve operational consistency and team efficiency./lilistrongService Desk Operations End‑User Support/strongbr /Work alongside the Corporate IT Service Desk to support end users via phone, chat, and remote tools, handling common requests such as account access, software issues, and basic troubleshooting while learning ticketing systems, SLAs, and customer service best practices./lilistrongDesktop Support Break/Fix Troubleshooting/strongbr /Assist Desktop Support technicians with diagnosing and resolving workstation, hardware, and peripheral issues to build hands‑on experience with structured troubleshooting, root‑cause analysis, and remediation validation./li/ul About You: p style="margin: 0px;"strongspan style="font-size: 11.0pt;"Basic Qualifications /span/strong/pul style="margin-top: 0in;"lispan style="font-size: 11.0pt;"A passion for technology and a desire to learn /span/lilispan style="font-size: 11.0pt;"Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. /span/lilispan style="font-size: 11.0pt;"Excellent customer service skills /span/lilispan style="font-size: 11.0pt;"Strong attention to detail /span/lilispan style="font-size: 11.0pt;"Maintains a reasonable capacity level for stress tolerance /span/lilispan style="font-size: 11.0pt;"Knowledge of Microsoft Office, including Word and Excel/span/lilispan style="font-size: 11.0pt;"Knowledge of Apple and Windows-based software/hardware /span/lilispan style="font-size: 11.0pt;"Excellent communication and presentation skills/span/lilispan style="font-size: 11.0pt;"Well-developed problem solving and analytical skills. /span/lilispan style="font-size: 11.0pt;"THIS IS A HYBRID ROLE – You will be required to be in the Ipswich, MA office one to two days a week/span/lilispan style="font-size: 11.0pt;"Some experience with Office 365 and associated workloads including Email and SharePoint/span/li/ulp style="margin: 0px;"strongspan style="font-size: 11.0pt;"Preferred Qualifications (I JUST LEFT THIS IN FOR REFERENCE)/span/strong/pul style="margin-top: 0in;"lispan style="font-size: 11.0pt;"A Cumulative GPA of 3.0 or higher/span/lilispan style="font-size: 11.0pt;"Experience with Windows Servers, Azure AD Administration/span/lilispan style="font-size: 11.0pt;"Experience with Config Manager and JAMF. /span/lilispan style="font-size: 11.0pt;"Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN/span/li/ulp style="margin: 0px;"span style="font-size: 11.0pt;" /span/p Pay Range: USD $20.00 - USD $26.00 /Hr.