Customer Support Representative II - West Palm Beach, FL

divh3Job Description/h3divdiv 55="" class="contentlinepanel" dir="ltr" font-size:="" helvetica="" id="requisitionDescriptionInterface.ID1622.row1" neue="" style="margin: 0px 0px 15px; padding: 0px;" title="" w01=""div 55="" class="contentlinepanel" font-size:="" helvetica="" id="requisitionDescriptionInterface.ID1622.row1" neue="" style="margin: 0px 0px 15px; padding: 0px;" title="" w01=""div id="requisitionDescriptionInterface.ID1622.row1" style="margin: 0px 0px 15px; padding: 0px;" title=""div 55="" class="contentlinepanel" font-size:="" helvetica="" id="requisitionDescriptionInterface.ID1630.row1" neue="" style="margin: 0px 0px 15px; padding: 0px;" title="" w01=""div class="contentlinepanel" id="requisitionDescriptionInterface.ID1630.row1" style="margin: 0px 0px 15px; padding: 0px;" title=""blockquoteh2 class="no-change-header-inline" style="color: rgb(157, 38, 0); font-size: 1em; margin: 0px; padding: 0px; display: inline;" xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" /h2/blockquotediv class="inlinepanel" id="requisitionDescriptionInterface.ID1646.row1" style="margin: 0px; padding: 0px; display: inline;" title=""div 55="" class="contentlinepanel" dir="ltr" font-size:="" helvetica="" id="requisitionDescriptionInterface.ID1622.row1" neue="" style="margin: 0px 0px 15px; padding: 0px;" title="" w01=""div 55="" class="contentlinepanel" font-size:="" helvetica="" neue="" style="margin: 0px 0px 15px; padding: 0px;" title="" w01=""biATTENTION MILITARY AFFILIATED JOB SEEKERS/i/b - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to iVeterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers/i. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.pbrPosition Specific DescriptionbrbrbrJoin the Energy That’s Powering Florida’s FuturebrbrIf you’re looking for a career with purpose, stability, and growth, this is your moment.brbr brbrCustomer Support Representative II – MiamibrStarting Pay: $18/hourbrLocation: 6001 Village Blvd, West Palm Beach, FL 33407brPosition Type: Full-Time, On-site (not remote)brbr brbrWhy You’ll Love Working Herebr• Be part of a company known for industry-leading reliabilitybr• Make a real impact by supporting customers across Floridabr• Join a team that values growth, training, and internal career pathsbr• Enjoy the stability and benefits that come with working for a major energy leaderbrbr brbrPaid Training to Set You Up for Successbrbr brbr We invest in you from day onebr•6-8 weeks of comprehensive paid training Monday thru Friday from 8AM-5PMbr•Anticipated start date:  March 23, 2026br• Training is on site and mandatory, ensuring you’re fully prepared for the rolebrbr brbrYour Work Schedule upon completion of Training – 40 hours per week:brMonday- Friday 9AM-6PM with one weekday off. Weekend shift required: Saturday 9AM- 5pm and Sundays off brbr brbrOvertime opportunities are available!brbrJob OverviewbrEmployees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).  brbr brbrJob Duties Responsibilitiesbr•  Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high billsbrbr•  Handles situations which require adaptation of responsebrbr•  Identifies who will handle more complex callsbrbr•  Assists with agency inquiries and Medical Essential Service Program (MESP)brbr•  Transfers or refers sales leadsbrbr•  Reports fraudulent conditions to managementbrbr•  Performs other job-related duties as assigned/p/div/div/div/div/div/div/div/div/divh3Job Category/h3divCustomer Service/divh3Minimum Education Required/h3divHigh School/GED/divh3City*/h3divWest Palm Beach/divh3Additional Qualifications/Responsibilities/h3divRequired Qualificationsbrbr•  High School Grad / GEDbrbr•  Experience: 0+ yearsbrbr brbrPreferred Qualificationsbrbr•  Associate's Degreebr•  Bachelor's Degreebr•  Customer Service Experience: 1+ yearsbrbr Employee Group:  Non ExemptbrEmployee Type:  Full TimebrJob Category:  Customer ServicebrOrganization:  Florida Power Light Company brRelocation Provided:  No/divh3State*/h3divFlorida/div/div