MOBILITY COUNSELING PROGRAM COORDINATOR - Full-time

pMobility Counseling Program Coordinator /p pFull Time/p pAre you passionate about helping families access new opportunities and build stable futures? Do you thrive in a role where connection, communication, and community impact come together? If so, we invite you to join our team as a Mobility Counseling Program Coordinator. /p pIn this vital role, you’ll work directly with families, landlords, and partner departments to ensure Housing Choice Voucher participants receive the guidance and support they need to successfully transition into opportunity areas. You'll provide hands on mobility counseling, coordinate key program activities, and help families build paths toward long term stability. /p pWhat You’ll Do /p pAs the Mobility Counseling Program Coordinator, you will be the primary point of contact for program participants and property owners. Your responsibilities will include: /p pProgram Support amp; Counseling /p ul liRecruit and engage families and owners to participate in the Mobility Counseling Program. /li liBrief participants and landlords on program expectations, benefits, and goals. /li liProvide pre move counseling and apartment search support to help families relocate to opportunity areas. /li liAssist families in creating Personalized Action Plans (PAPs) and connect them with needed resources. /li /ul pOngoing Family Engagement /p ul liMonitor PAP progress and update records in SharePoint. /li liConduct follow up check-ins: 30 day and 120 day post-move visits, plus annual recertification visits. /li liHelp families maintain stable tenancies and achieve self sufficiency goals. /li liSupport tenants with landlord/tenant issue resolution when needed. /li /ul pAdministrative amp; Case Management Duties /p ul liProcess moves, annual recertifications, interims, ports, and rent adjustments. /li liMaintain accurate, up to date records in SharePoint and Elite. /li liPrepare files for review, scanning, and compliance oversight. /li liAttend program meetings and provide updates on challenges, successes, and participant progress. /li liSafeguard confidential information and uphold all program regulations. /li /ul pWhat You Bring /p ul liWe're looking for someone who is organized, compassionate, and committed to service. The ideal candidate has:/li /ul pKnowledge amp; Skills /p ul li pAbility to read, interpret, and apply program guidelines and regulations. /p /li li pUnderstanding of Mobility Counseling principles (or willingness to learn). /p /li li pClear and confident written and verbal communication skills. /p /li li pStrong organizational abilities and attention to detail. /p /li li pProficiency with Microsoft Office and database systems. /p /li li pSound ethical judgment and a collaborative mindset. /p /li li pAbility to work under deadlines and manage shifting priorities. /p /li li pProfessionalism when working with staff, clients, and community partners. /p /li /ul pPartnership amp; Service Qualities /p ul liInclusiveness: Respect for all backgrounds and perspectives. /li liFlexibility: Ability to adapt in a fast paced, evolving environment. /li liSelf Development: Motivation to continue growing professionally. /li liEffective Communication: Clear, empathetic, and open minded. /li liTeamwork: Commitment to shared goals and coordinated effort. /li liService-Mindedness: Focus on building positive, supportive relationships. /li liStewardship: Responsible use of time, resources, and organizational trust. /li liInnovation amp; Motivation: A proactive, problem-solving mindset. /li /ul