Hire Ahead Member Service Sales (Teller) - Bilingual (English/Spanish) Preferred Not Required

p style="text-align:inherit"/pp style="text-align:inherit"/ph1bspan class="emphasis"Please reference the schedule and minimum qualifications listed below before applying./span/b/h1p style="text-align:inherit"/pp style="text-align:inherit"/ppspan class="emphasis-3"If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting#64;macu.com and every reasonable effort will be made to accommodate your needs in a timely manner./span/pp style="text-align:inherit"/pp style="text-align:inherit"/ph1buJob Summary/u/b/h1At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.p style="text-align:inherit"/pp style="text-align:inherit"/ph1buJob Description/u/b/h1pbLOCATION/b/ppSouth Jordan 3451 W South Jordan Pkwy Branch/ppspan3451 W South Jordan Parkway/spanbr /spanSouth Jordan, UT 84095/span/pp/ppbSCHEDULE/b/ppFull Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm/pp*Day off during the week when a Saturday is worked*/pp/ppspan class="emphasis"b*This position is considered #34;Hire Ahead#34;, which means that at any point it could be assigned to another branch within a 10-20 miles radius.*/b/span/pp/ppspan class="emphasis-3"bBilingual English/Spanish preferred but not required./b/span/pp/ppAt Mountain America, we are committed to taking care of all our employees.br /-Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentivesbr /-Performance reviews with opportunities to increase compensationbr /-Excellent medical and dental benefits with minimal employee contribution (full time employees)br /-Paid time off, volunteer time off, and paid holidaysbr /-Matching 401Kbr /-Tuition assistancebr /-Professional developmentbr /-And more!/pp/ppTo be effective, an individual must be able to perform each job duty successfully./pp/ppbMember Focus/b/pulliBuilds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone./liliProvides quality service by assessing, advising, and assisting credit union membership. /liliRecognizes member needs and cross-sells products and services as needs arise through a consultation approach./liliEducates members about MACU products and services./liliConsistent focus on increasing member satisfaction and account retention./liliExpected to meet production goals as a representation to help our members./liliMay follow up with members on product referrals (e.g. warm calling)./liliUses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services./liliGreets all members professionally./li/ulp/ppbCash Transactions/b/pulliAccurately maintains cash drawer./liliAccurately and efficiently processes transactions in accordance with established policies and procedures./liliAssists in the opening and closing procedures of the branch./liliResponsible for Branch Security which includes vault combinations, security codes, and member information./li/ulp/ppbOther Responsibilities/b/pulliRepresents the credit union in a professional manner, both in dress and in actions./liliKeeps work area neat and clean./liliResponds to spanemail/voicemail/missed/span calls/other communication in a timely manner./liliActively participates and completes product knowledge courses./liliTravel may be required./liliComplies with all regulations as required by law./liliPerforms other duties as assigned/li/ulp/ppspanKNOWLEDGE, SKILLS, and ABILITIES/spanbr /The requirements listed are representative of the knowledge, skills, and/or abilities spanspanrequired.  Reasonable/span/span accommodations may be made to enable individuals with disabilities to perform the essential job functions./pp/ppspanExperience/spanbr /At least six months of customer service experience./pp/ppspanEducation/spanbr /High school diploma or equivalent/pp/ppspanLicenses, Certificates, Registrations, Trainings/span/pulliA valid driver’s license is required/li/ulp/ppTo be completed during the first 90 days:/pulliMSR Certification Package through the following:ulliTeller Branch Checklist/liliProducts amp; Services/liliTeller Follow-up Training/liliMSR Sales Certification/li/ul/li/ulp/ppspanComputer/Office Equipment Skills/span/pulliBasic computer operating skills/liliBeginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)/liliType a minimum of 35 words per minute preferred/li/ulp/ppspanManagerial Responsibility/span/ppNo spansupervisory/managerial/span responsibilities/pp/ppspanOther Skills and Abilities/span/pulliThorough knowledge of credit union policies, procedures and regulations/liliAbility to prepare loan documents and cross-sell financial services of the credit union to ensure quality service/liliAbility to perform mathematical calculations/liliAbility to communicate effectively using written and verbal communication/li/ulp/ppspanPHYSICAL ABILITIES / WORKING CONDITIONS/span/pp/ppspanPhysical Demands/span/pulliAbility to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently/liliAbility to stand, walk, kneel and crouch occasionally/li/ulp/ppspanVision Requirements/span/pulliClose vision (clear vision at 20 inches or less)/liliDistance Vision (clear vision at 20 feet or more)/li/ulp/ppspanWeight Lifted or Force Exerted/span/ppAbility to lift up to 10 pounds consistently and up to 50 pounds occasionally/pp/ppspanEnvironmental/span/ppThere are no unusually environmental factors/pp/ppspanNoise Environment/span/ppModerate noise (business office with computers and printers, light traffic)/pp/ppspani***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***/i/span/pp/ppspan#INDMS/span/pp style="text-align:left"spanMountain America Credit Union is an EEO/AA/ADA/Veterans employer. /span/p