Customer Service Representative - Full-time / Part-time

lt;div class=quot;trix-contentquot;gt; lt;divgt; lt;stronggt;Job Title:         Customer Service Representativelt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;Reports to:       Club Managerlt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;Status:               Full Time/Part Time/Non-Supervisor/Non-Exemptlt;/stronggt;lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Job Summarylt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Essential Duties and Responsibilities lt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;·       Greet/meet potential members, providing a great customer experience. lt;/divgt;lt;divgt;·       Handle front desk related tasks:lt;/divgt;lt;divgt;o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.lt;/divgt;lt;divgt;o   Taking info calls and tourslt;/divgt;lt;divgt;o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.lt;/divgt;lt;divgt;·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.lt;/divgt;lt;divgt;·       Help maintain the neatness/cleanliness of the club.lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Essential Behavior Requirementslt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.lt;/divgt;lt;divgt;·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.lt;/divgt;lt;divgt;·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.lt;/divgt;lt;divgt;·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.lt;/divgt;lt;divgt;·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Minimum Qualificationslt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;·       Honesty and good work ethiclt;/divgt;lt;divgt;·       Strong customer service skillslt;/divgt;lt;divgt;·       Basic computer proficiencylt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Physical Demandslt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;·       Standing and walking at least 75% of the shiftlt;/divgt;lt;divgt;·       Talking in person or on the phone at least 75% of the shiftlt;/divgt;lt;divgt;·       Must be able to lift to 50 lbs. less than 30% of the time. lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;ugt;Benefitslt;brgt;lt;/ugt;lt;brgt; lt;/divgt;lt;divgt;·       Dollars for Scholars Programlt;/divgt;lt;divgt;·       Employee Appreciation Programlt;/divgt;lt;divgt;·       Free Membership for self and one family member or friendlt;/divgt;lt;divgt;·       Team Member Support Teamlt;/divgt;lt;divgt;·       Health, Dental and Vision Insurancelt;/divgt;lt;divgt;·       Critical Illness Insurancelt;/divgt;lt;divgt;·       Short Term Disability Insurancelt;/divgt;lt;divgt;·       Accident Insurancelt;/divgt;lt;divgt;·       Voluntary Life Insurancelt;/divgt;lt;divgt;·       Pet Insurance lt;/divgt;lt;divgt;·       HSAlt;brgt;-      Advancement Opportunities lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;Check us out on LinkedIn at:lt;/stronggt; lt;a href=quot;https://www.linkedin.com/company/planet-fitness-pf-baseline-fitnessquot;gt;Planet Fitness - PF Baseline Fitnesslt;brgt;lt;/agt; lt;/divgt; lt;/divgt;