Front Desk Agent

p style="text-align:justify;"span style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"strongspan style="font-family:Bodoni;"span style="color:#2d2d2d;"Position Details:/span/span/strong /span/span/span/p p style="text-align:justify;"span style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="background-color:#ffffff;"span style="font-family:Bodoni;"span style="color:#000000;"As the first point of contact for our customers, you will be responsible for providing a welcoming and professional service at all times. You will be tasked with handling check-ins and check-outs, answering customer queries, managing bookings, and processing payments. /span/span/span/span/span/span/p p style="text-align:justify;"nbsp;/p pspan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"strongspan style="font-family:Bodoni;"span style="color:#2d2d2d;"Responsibilities:/span/span/strong/span/span/span/p ul lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Deliver outstanding guest services for all incoming calls and general inquiries/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Maintain all back-office related equipment and a par stock of supplies/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Provide service recovery options to ensure guest satisfaction/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Process guest requests for wake-up calls/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Screen calls and other requests relating to placing and receiving telephone calls/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Advise guest of any messages received via voicemail, mail, faxes and send to room if required/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Answer, record, and process all guest calls, requests, questions, or concerns/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Log all requests or issues/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Establish and maintain open, collaborative relationships with associates and fellow departments/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Participate in pre-shift meetings, maintain, and review shift reports, review arrivals,/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"departures, daily events, groups in-house, service recovery guests and conduct proper follow-up/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Maintain all front desk related equipment and a par stock of supplies/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Ensure work area and lobby cleanliness is maintained at all times/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Maintain a presence in the lobby, serve as lobby ambassador when not stationed at the front desk/span/span/span/span/span/li lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Perform additional duties and projects as assigned/span/span/span/span/span/li /ul pnbsp;/p pnbsp;/p pspan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"strongspan style="font-family:Bodoni;"span style="color:#2d2d2d;"Physical Requirements:/span/span/strong/span/span/span/p ul lispan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"span style="font-family:Bodoni;"span style="color:#2d2d2d;"Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion. /span/span/span/span/span/li /ul pspan style="font-size:12pt;"span style="background-color:#ffffff;"span style="font-family:Calibri, sans-serif;"emspan style="font-family:Bodoni;"span style="color:#2d2d2d;"This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve over time. Additionally, you may be entrusted with additional duties as assigned./span/span/em/span/span/span/p