Patient Service Representative (PSR) - Full-time

divdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:left"spanspanspanspanspanspanbDepartment:/b/span/span/span/span/span/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div10368 Enterprise Revenue Cycle - Summit WI Arrivalp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:left"spanspanspanspanspanspanbStatus:/b/span/span/span/span/span/spanspan /span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/divFull timep style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:left"spanspanspanspanspanspanbBenefits Eligible:/b/span/span/span/span/span/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/divYesp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:left"spanspanspanspanspanspanbHou/bbrs Per Week:/b/span/span/span/span/span/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div36p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:left"spanspanspanspanspanspanbSchedule Details/Additional Information:/b/span/span/span/span/span/span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/divpEmergency Department staffing with cross-coverage training in Hospital Outpatient Departments./pp/ppWeek 1: Mon, Thurs, Fri 2:30pm-10:30pm, Wed 2:30pm-10:00pm, and Sat 3:30pm-10:30pm/ppWeek 2: Sun 3:30pm-10:30pm, Mon, 2:30pm-10:00pm, Wed-Fri 2:30pm-10:30pm/pp/ppspan*Rotating Holidays/span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bPay Range/b/p$19.80 - $29.70p style="text-align:inherit"/pp style="text-align:inherit"/ppbMajor Responsibilities:/b/pulliGreets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process./liliCompletes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred./liliVerifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service./liliIdentifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed./liliMonitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents./liliSchedules patient visits using guidelines established within scheduling system./liliAssists with new caregiver onboarding./liliWorks assigned EPIC work queues, following the department’s work flow process./liliMaintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management./liliMaintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans./li/ulpbr /bLicensure, Registration, and/or Certification Required:/b/pulliNone Required./li/ulpbr /bEducation Required:/b/pulliHigh School Graduate./li/ulpbr /bExperience Required:/b/pulliTypically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers./li/ulpbr /bKnowledge, Skills amp; Abilities Required:/b/pulliDemonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available./liliKnowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements./liliMathematical aptitude, effective communication skills and critical thinking skills./liliUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes./liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals./liliAbility to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor./liliAbility to handle sensitive and confidential information according to internal policies./liliAbility to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work./liliDemonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology./li/ulpbr /bPhysical Requirements and Working Conditions:/b/pulliMust be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday./liliFrequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts./liliMust be able to push/pull up to 50 lbs. with assistance./liliMust have functional speech and hearing./liliMust be able to use hands with fine motor skills for keyboard data entry./liliExposed to a normal office environment./liliOperates all equipment necessary to perform the job./liliMust be able to work a flexible schedule to support the needs of the department./li/ulpbr /iThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties./i/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bOur spanspan class="WKM0"Commitment to You:/span/span/b/pp style="text-align:inherit"/pp style="text-align:left"Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:/pp style="text-align:inherit"/pp style="text-align:left"bCompensation/b/pulliBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training/liliPremium pay such as shift, on call, and more based on a teammate#39;s job/liliIncentive pay for select positions/liliOpportunity for annual increases based on performance/li/ulp style="text-align:inherit"/pp style="text-align:left"bBenefits and more/b/pulliPaid Time Off programs/liliHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability/liliFlexible Spending Accounts for eligible health care and dependent care expenses/liliFamily benefits such as adoption assistance and paid parental leave/liliDefined contribution retirement plans with employer match and other financial wellness programs/liliEducational Assistance Program/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:inherit"/pp style="text-align:left"bAbout Advocate Health /b/pp style="text-align:inherit"/pp style="text-align:left"a href="https://www.advocatehealth.org/" target="_blank"Advocate Health/a is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names a href="https://www.advocatehealth.com/" target="_blank"Advocate Health Care/a in Illinois; a href="https://atriumhealth.org/" target="_blank"Atrium Health/a in the Carolinas, Georgia and Alabama; and a href="https://www.aurorahealthcare.org/" target="_blank"Aurora Health Care/a in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with a href="https://school.wakehealth.edu/" target="_blank"Wake Forest University School of Medicine/a serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits./p/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div/div