Part-time Member Service Associate - Central NY Region

p style="text-align:left"If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbABOUT THE TEAM/bbr /If you enjoy interacting with people and consistently go the extra mile to meet your customers#39; needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members#39; needs and deepen relationships. You will deliver the Credit Union#39;s mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations./pp/pp/ppbWHAT YOU’LL DO/b/pullipProvide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. /p/lilipAccurately process financial service transactions while maintaining a cash drawer. /p/lilipAct as a first line of defense in detecting and reporting fraud or irregular activities. /p/lilipAdvocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. /p/lilipRespond to general member inquiries related to general information, products/services, lending, etc. /p/lilipProblem-solve and resolve member issues in a timely manner.  /p/lilipPromote awareness and education of self-service resources, including all digital channel offerings. /p/lilipActively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals. /p/lilipSeek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.  /p/lilipAchievement of goals and objectives provided by management. /p/lilipEnsure compliance with all applicable policies, procedures, and regulatory guidelines. /p/li/ulp/ppbLET’S TALK IF YOU/b/pullipHave a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience. /p/lilipHave excellent interpersonal skills. /p/lilipAre flexible to work out of any location at any time, as business needs dictate. /p/lilipHave the ability to lift at least 10 pounds and stand for long periods of time. /p/li/ulp/pp/ppbTO THRIVE AT BROADVIEW YOU NEED/b/pullipProficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint./p/lilipTo be able to operate in a rapidly changing dynamic environment./p/lilipExcellent oral, written, and auditory communication skills, as well as interpersonal interaction skills./p/li/ulp/ppbStarting Compensation:/b $20.00 - 21.00/hr., plus a competitive benefits package/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/ppBilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply./pp/ppWe are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identityb,/b or any other protected class./pp/ppBroadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at  a href="mailto:talentacquisition#64;broadviewfcu.com" target="_blank"talentacquisition#64;broadviewfcu.com/a/pp/pp/pp/pp/p