Retail Sales Associate / Customer Service

Overview: p style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"strongWINNER of 2014 Franchisee of the Year!/strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"strongNo. 1 in Newsweek 2019 America's Best Customer Service list in the 'Spa, Wellness and Beauty' category!/strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"strongTop studio by membership count in Arizona!/strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"emWelcome to the Elements Massage Family! Our family includes: Goodyear, Glendale and Peoria./em/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"We strive to be the best employer of Wellness Membership Advisors in Arizona!/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"Seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness./span/pp style="margin: 0px;"br /span style="font-family: verdana, geneva; font-size: 12pt;"emAllow Us to Introduce Ourselves!/em/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"We’re delighted you’ve taken the first step in joining Elements Massage. We are one of the nation’s largest and fastest growing massage brands, and our success is due to the talents of people like you! We love working with individuals who believe in sales with a purpose./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"Femirst things first, a little bit about us…/em/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"Elements Massage personalizes every experience for our clients by providing a customer centric approach and matching a client’s needs with the appropriate massage therapist. By focusing on personalization, we promote a benefit that fills a gap in our consumers’ lives and differentiates Elements Massage in the market. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. Founded by a massage therapist in 2006, Elements Massage believes every position and every task is equally important in our ability to fulfill The Elements Promise™, which is our massage guarantee./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 12pt;"Not only do we strive to provide an amazing service to our clients, but it is equally important that we provide a safe, harmonious and amazing culture for our employees. The work we do every day is life changing. Why should our work environment be any different? We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way. And it is our duty to support you in your growth, confidence, and success at our studio./span/pp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-family: verdana, geneva; font-size: 12pt;"strongspan style="color: #000000;"Studio Specific Benefits /span/strong/span/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-family: verdana, geneva; font-size: 12pt;"span style="color: #000000; font-weight: 400;"Pay $16.00 per hour for part time. /span/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Commissions and bonuses based on monthly conversion of 30% or higher./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"A complimentary monthly massage at the studio/span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 12pt; font-family: verdana, geneva;"strongspan style="color: #000000;"Responsibilities and Duties /span/strong/span/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Following our proven sales process to enroll clients into the Elements Wellness Program/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Being the first and final face of hospitality, whether on the phone or in the studio/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Ensuring the client appointment paperwork and payment process is brief, painless, and accurate/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world/span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-family: verdana, geneva; font-size: 12pt;"strongspan style="color: #000000;"Qualifications and Skills /span/strong/span/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:/span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Prior retail sales experience is a must; selling memberships or services in‐person to potential clients./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs./span/lili style="font-size: 11pt; font-family: Roboto,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 12pt; font-family: verdana, geneva; color: #000000; font-weight: 400;"Driven to create the best work environment for the employees and the best experiences for the client./span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 12pt; font-family: verdana, geneva;"span style="font-size: 12pt; font-family: verdana, geneva; color: #202529;"AZ04003/span/span/p Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.