Customer Service Rep I- Bilingual

pstrongGetnbsp;Tonbsp;Know Us!/strong/ppWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.nbsp;/ppstrongWhat is your impact?/strongbrAs a Customer Service Representative you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern./ppstrongKey position details:nbsp;/strong/pulliIn office at 6535 SH-161 S, Irving Texas 75039/lili$18.00 per hour + Quarterly Bonus!/liliFull time position/liliComprehensive Benefitsnbsp;/liliTraining Hours: Monday to Friday 8:00am to 4:30pmnbsp;CST for 4 weeks/liliWork Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmnbsp;CST/liliTraining Classes for 2025: November 10, December 8/li/ulpstrongWhat Will You Be Doing:nbsp;/strong/pulliSuccessfully complete a 6+ week training program.nbsp;/liliAnswer inbound calls from providers and members.nbsp;/liliProvide resolution for questions about benefits, claims and eligibility./liliDocument notes of each call to ensure all information is saved./liliEnsure adherence of Customer Service metrics:br• Average monthly After Call Work (AUX) timebr• Average monthly hold timebr• Average monthly staff timebr• Average monthly talk timebr• Average monthly quality/liliHandle call backs and escalations as necessary./li/ulpstrongQualifications:/strong/pulli0-1 years related work experience.nbsp;/liliInbound call center experience in the health insurance industry./liliHigh school diploma or GED./liliProfessional phone voice and etiquette./liliDemonstrated proficiency in Microsoft Word, Excel and Outlook/liliExcellent verbal and written communication skills are required./li/ulpstrongWhat We Can Offer YOU!/strong/ppTo support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:/pulliMedical, dental, vision, life and global travel health insurance/liliLife insurance, Short- and long-term disability programs/liliLeave programs to support personal circumstances./lili401(k) includes employer contribution match/liliPaid time off, volunteer time off, and 11 holidays/liliAdditional voluntary benefits options avaliablenbsp;/liliComprehensive wellness program/li/ulpEmployee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ./ppnbsp;strongGeneral Physical Demands/strong:/pulliSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.brnbsp;/li/ulpWe are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment./p