Client Advocate (On-Call) - Pomona Adult DMH - Full-time / Part-time

p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment./span/p p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"This is a union eligible position.nbsp;/span/p p style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"nbsp;/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;"This is a union eligible position.nbsp;/span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="text-decoration: underline;"strongspan style="color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: underline;"JOB SUMMARY/span/strong/span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;"HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery./span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;"Prototypesrsquo; Outpatient Behavioral Health Centers provide comprehensive mental health services for men, women and children. Services range from prevention and early intervention to intensive services for those with more serious or chronic conditions. Staff provide services at Prototypes and in the community. These can include individual, group and family therapy, psychiatric treatment, medication management and medication-assisted therapies, case management, and referrals and coordination with primary care clinics./span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;"The On-Call Client Advocate actively seeks ways to enhance departmental efficiency and satisfaction within the program on as needed basis. They deliver in-person client care with sensitivity and impartiality, upholding professional and ethical standards while collaborating within the caregiving team. Additional duties involve supporting daily organizational operations, such as front desk rotation, client reception, scheduling, aiding in health insurance enrollment, training interns and volunteers, managing calls, and handling administrative tasks./span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"stronguKEY RESPONSIBILITIESnbsp;/u/strong/span/p p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongIntake/Front Desk/strong/span/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Actively engage in coordinating client flow./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Schedule/reschedule appointments./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Make follow-up calls for providers and confirm the next day's appointments./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Greet and provide customer service to guests, clients, and vendors./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Communicate clearly on the phone and accurately take and deliver messages./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Coordinate dynamic schedules to suit client needs and maintain efficient client-centered care flow./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Assist in scheduling interpretation services./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Assist with enrolling clients into health insurance coverage./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Assist and direct callers and visitors to appropriate employees and departments./span/li /ul p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongRecords Management/strong/span/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Perform general administrative tasks such as filing, organizing, data entry, scanning, and billing./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Assist in maintaining computerized appointment systems./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Process client data entry for various electronic systems according to established guidelines./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Complete financial and consent forms./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Process requests for medical records./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Manage population management for providers and clinical teams./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Pull and disseminate reports as required./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Conduct survey distribution and collection./span/li /ul p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongAdministration and Other Duties/strong/span/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Manage and organize incoming and outgoing mail and faxes./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Operate a single or multiple position telephone switchboard./span/li /ul ul style="margin-bottom: 0in; margin-top: 0px;" li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Coordinate equipment and facility maintenance./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Work in a team-oriented environment./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Provide orientation or training to temporary or new front desk staff./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Attend and complete training in a timely manner./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Actively participate in meetings and supervision./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Read and respond to emails when appropriate./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Arrange work schedule according to the programrsquo;s needs./span/li /ul p style="margin: 0in 0in 0in 0.5in; text-align: justify; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"emAnd perform other duties as assigned./em/span/p p style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"stronguQUALIFICATIONS/u/strong/spanspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongnbsp;/strong/span/p p style="text-align: justify; margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongEducation, Certification, or Licensure/strong/span/p ul li style="text-align: justify; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"High school diploma or equivalent required. Higher education preferred./span/li li style="text-align: justify; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Valid First Aid and CPR certification or ability to obtain within 30 days of hire./span/li /ul p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongnbsp;/strong/span/p p style="margin: 0in; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongExperience/strong/span/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Two yearsrsquo; experience working in a medical front office or behavioral health front office preferred./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Administrative and/or customer service experience in a medical, mental health, or drug treatment facility preferred./span/li li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: arial, helvetica, sans-serif;"span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"EHR, Welligent, and Covered California experience preferred./span/li /ul p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"n