Information Service Technician

p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Job Title: /span/strongspan style="font-family:quot;Arialquot;,sans-serif"Informationstrong /strongService Technician/span/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Department: /span/strongspan style="font-family:quot;Arialquot;,sans-serif"IT/span/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Reports To: /span/strongspan style="font-family:quot;Arialquot;,sans-serif"Information Services Manager/span/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"FLSA Status: /span/strongspan style="font-family:quot;Arialquot;,sans-serif"Exempt/span/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"EEO Code: /span/strong/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongnbsp;/strong/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Summary/span/strong/span/p pspan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"The Information Service Technician provides high-quality technical support to team members across a decentralized, multi-state organization with locations in Oregon, Washington, California, Texas, and Oklahoma. Operating in a full Microsoft 365 environment with Microsoft Entra ID and cloud-based infrastructure, this role delivers primarily remote support while prioritizing incoming requests for assistance related to PCs, network printers, phone systems, Microsoft 365 services, Microsoft Entra ID identity and access, and other technologies. Occasional in-person travel to remote sites is required for hardware deployments, complex troubleshooting, or on-site implementations./span/span/p p style="margin-right:96px"nbsp;/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Essential Duties and Responsibilities /span/strong/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Duties include but not limited to:/span/span/p ul lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Be a role model in projecting, applying, and promoting teamwork at all times.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Provide quality assistance to team members through the Service Desk (e.g., via FreshService ITSM).nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Provide local and remote user support and training on Windows 11, Microsoft 365 applications (including Outlook, Teams, OneDrive, SharePoint, and other core services), and related tools.nbsp; /span/span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Configure, image, and deploy PCs (desktops and laptops), including Windows Autopilot and Microsoft Intune for remote device enrollment, management, compliance, and Entra ID-joined/registered devices.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Configure, deploy, and support network printers and peripherals.nbsp; /span/span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Perform basic first-level LAN/WAN troubleshooting, including cloud connectivity and multi-site network access issues.nbsp; /span/span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Support and maintain Microsoft Entra ID (cloud-only), including user and group management, password resets, MFA troubleshooting, basic Conditional Access policy support, licensing assignments, and identity-related access issues.nbsp; nbsp;nbsp;/span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Assist in supporting and managing the phone system (e.g., Nextiva) and Microsoft Teams telephony/voice features.nbsp; /span/span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Troubleshoot and resolve common Microsoft 365 issues, such as email delivery (Exchange Online), app access, OneDrive/SharePoint synchronization, Teams collaboration problems, and licensing/entitlements, using remote tools.nbsp; /span/span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Occasional travel (as needed, typically low frequency) to remote sites in Oregon, Washington, California, Texas, and/or Oklahoma for on-site hardware support, deployments, or escalated issues.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Perform other duties as assigned./span/span/span/li /ul pnbsp;/p pspan style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Qualifications/span/strongbr / span style="font-family:quot;Arialquot;,sans-serif"The requirements listed below are representative of the qualifications necessary to successfully perform the job.br / br / strongA. Education and Experience/strong /span/span/p pspan style="font-family:quot;Times New Romanquot;,serif"uspan style="font-family:quot;Arialquot;,sans-serif"Required/span/uspan style="font-family:quot;Arialquot;,sans-serif":/span/span/p ul lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"High School diploma or GEDnbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Minimum four years of experience supporting networked computers running Windows 11 and Microsoft Office/Microsoft 365 applications, including Outlook, Teams, and OneDrive.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"At least two years of experience in the setup, configuration, imaging, and support of laptop and desktop hardware.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to provide a high level of customer service across a diverse user group.nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Excellent communication skills (written and verbal).nbsp; /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Basic understanding of LAN/WAN networking, hybrid environments, and cloud connectivity concepts./span/span/span/li /ul p style="margin-left:24px; margin-right:96px"nbsp;/p p style="margin-left:24px; margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"uspan style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Preferred:/span/span/u/span/p ul lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Experience with FreshService ITSM ticketing system. /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Hands-on experience working with Microsoft Intune for endpoint management, compliance policies, and device configuration. /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Experience supporting Azure AD/Entra ID in a hybrid environment (e.g., user provisioning, synchronization, MFA, basic troubleshooting). /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Familiarity with Microsoft 365 administration (e.g., Exchange Online, Teams, SharePoint Online). /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Nextiva phone system support. /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Apple Device Management experience. /span/span/span/li lispan style="color:black"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"ERP system experience./span/span/span/li /ul p style="margin-left:48px; margin-right:96px"nbsp;/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"B. Certificates, Licenses, Registrations or Other Requirements/span/strong /span/p ul lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"None/span/span/li /ul p style="margin-right:96px"nbsp;/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"C. Other Knowledge, Skills or Abilities Required/span/strong/span/p ul lispan style="background-color:white"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Flexibility to travel as needed./span/span/span/span/li lispan style="background-color:white"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Valid driverrsquo;s license./span/span/span/span/li lispan style="background-color:white"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Able to work with and train people with a wide variety of technical and non-technical skills and backgrounds./span/span/span/span/li lispan style="background-color:white"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Excellent written and verbal communication skills, effective interpersonal and teamwork skills./span/span/span/span/li /ul p style="margin-left:48px; margin-right:96px"nbsp;/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"strongspan style="font-family:quot;Arialquot;,sans-serif"Physical Requirements/span/strong/span/p p style="margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is:/span/span/p ul lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Sedentary work, walking and standing are required only occasionally. /span/span/li /ul p style="margin-left:48px; margin-right:96px"span style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. /span/span/p ul lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Standing. Particularly for sustained periods of time./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Walking. Moving about on foot to accomplish tasks./span /span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Reaching. Extending hand(s) and arm(s) in any direction.nbsp; /span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Grasping. Applying pressure to an object with the fingers and palm./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound./span/span/li /ul ul lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers./span/span/li lispan style="font-family:quot;Times New Romanquot;,serif"span style="font-family:quot;Arialquot;,sans-serif"Occasionally lift and/or move up to