Assistant Store Manager

div class="content-intro"pSince 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression./p pFounded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday./p pMejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision./p p/p/divpspan style="text-decoration: underline;"strongThe Role:/strong/span/p pAs an strongAssistant Store Manager/strong at Mejuri, you’ll be a key player in delivering an exceptional retail experience and supporting the store leadership team with its day-to-day operations. Reporting to the Store Manager, you will assist in overseeing store performance, driving sales, and ensuring an excellent customer experience./p pThe team views you as the go-to for guidance when it comes to all things STACK and you serve as a partner to the Store Manager across business areas such as operations, inventory control, and merchandising.nbsp; You will also support the team to meet KPIs such as customer retention, conversion rates, and NPS./p pWith a passion for operational efficiency and team engagement, you’ll help create a positive, high-energy work environment where both the team and business can thrive./p pRetail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time./p pspan style="text-decoration: underline;"strongCustomer:/strong/span/p ul listrongSTACK:/strong Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling./li listrongSTACK Leadership:/strong Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team/li listrongServices:/strong Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings./li listrongKPIs:/strong Stack Segment: Revenue, CVR, OPH, SPH, NPS/li /ul pspan style="text-decoration: underline;"strongOperations:/strong/span/p ul listrongInventory:/strong Partner with Operations teams to hold successful inventory amp; cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed./li listrongOrder Fulfillment:/strong Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards./li listrongStorage amp; Organization:/strong Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies./li listrongSystems amp; Technology:/strong Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology./li listrongSupplies:/strong Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging./li listrongShrink:/strong Accountable for mitigating internal, external and administrative loss of product./li listrongEscalations:/strong Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve./li listrongKPIs:/strong IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy/li /ul pspan style="text-decoration: underline;"strongMerchandising:/strong/span/p ul listrongMerchandising:/strong Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld/li listrongAssortment amp; Replenishment:/strong Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through/li listrongCampaigns:/strong Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location./li listrongFixtures amp; Maintenance:/strong Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged./li listrongVisual Standards:/strong Coach and inform all store team members on updates or changes to Visual Merchandising standard practices./li listrongEscalations:/strong Flag, identify and action any inefficiencies/li listrongKPIs:/strong Sku Representation, Flagship Visual Execution (Timeliness amp; Accuracy)/li /ul pspan style="text-decoration: underline;"strongPeople:/strong/span/p ul listrongOnboarding:/strong Validate and participate in the successful integration of new talent to our store teams./li listrongTraining:/strong Validate that team members are completing required instructor-led, on the job and self study training./li listrongScheduling:/strong As required, ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management/li listrongAssessing:/strong Validate the regular and accurate assessment of our people against performance review criteria and KPIs./li listrongEngaging:/strong Build healthy relationships with our people and establish a positive and engaging work environment./li listrongEmployee Relations:/strong Adhere to and validate our policies and compliance practices./li li**KPIs:**Employee Engagement/li /ul pstrongWhat you'll bring to the team:/strong/p ul liAwareness of local market and requirements relevant to new store openings./li liFinancial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager./li liStrong leadership skills with experience supporting, coaching, and motivating a team./li liSolid understanding of what great customer experience looks like and how to bring it to life on the floor./li liExcellent communication skills./li liDesire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration./li listrongBonus:/strong You have leadership experience in a high-volume retail environment./li listrongBonus:/strong You have opened a store from scratch, in partnership with a Store Manager./li listrongBonus:/strong You have worked at a start-up or fast growing company./li /ul pstrongBenefits at Mejuri:/strong/p ul listrongUS amp; CA ONLY:/strong Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity amp; reproductive health in mind./li listrongUS ONLY:/strong Opportunity to utilize 401(k) amp; commuter benefits plans./li listrongUK ONLY:/strong Comprehensive medical benefits including PMI, Cashplan, and Pension program/li liPaid time off – inclusive of vacation and sick days./li li4 months of 80% parental leave salary top-up and personalized return to work plans./li liMonthly retail bonus program./li liEquity program – own a piece of the company and share in our growth./li liRegular feedback via performance reviews./li liA robust in-house retail learning program/li liGenerous product discount!/li /ul p#LI-Onsite/p pemLooking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $33 - $36 per hour based on a candidate’s experience and qualifications./em/p pnbsp;/pdiv class="content-conclusion"pstrongAt Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together./strong/p pOur strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.nbsp;strongSuccess, for us, means living our values relentlessly./strong/p pOur values are:/p pstrongRAISE THE BAR/strongnbsp;| Stay Curious, Share/Seek Feedback, and Strive for Excellence/p pstrongCUSTOMER OBSESSED/strongnbsp;| Get close to the customer and prioritize them in our decisions/p pstrongEMPOWERED OWNERS |/strongnbsp;Treat the company like your own, take initiative/p pstrongFIND A WAY |/strongnbsp;Seek simple, creative solutions, and act fast/p pstrongDRIVE RESULTS/strong | Be clear on your goals and be relentless in achieving them/p pstrongTEAM FIRST/strongnbsp;| Value team success over personal ego/p pspan style="text-decoration: underline;"strongAccommodation / Accessibility:/strong/span/p pMejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws./p pShould you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application./p p/p divnbsp;/div divnbsp;/div/div