Concierge, Hope Lodge

pAt the American Cancer Society, we#39;re working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. br /br /The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled./pp style="text-align:inherit"/pp style="text-align:inherit"/pThe Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivpThe pay rate is 18.59/hr. The schedule will be Sundays-Thursdays from 3:00 PM - 11:00 PM./pp/ppuspanESSENTIAL FUNCTIONS:/span/uspanspan /span/spanspan /span/p/divdivullipspanspanGreet guests and manage check-in and check-out procedures (30%)/span/spanspan /span/p/li/ul/divdivullipspanspanProvide information about lodge amenities and community resources (20%)/span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate transportation amp; EMPOWER Program services and schedules (15%)/span/spanspan /span/p/li/ul/divdivullipspanspanRespond to guest requests, concerns, and emergencies (15%)/span/spanspan /span/p/li/ul/divdivullipspanspanMaintain/spanspan organized front desk area and /spanspanaccurate/spanspan guest records (10%)/span/spanspan /span/p/li/ul/divdivullipspanspanMonitor lobby security and implement safety protocols (10%)/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpuspanEXPERIENCE/QUALIFICATIONS:/span/uspanspan /span/spanspan /span/p/divdivullipspanspan /span/spanspanspan​/spanspanspanHigh School Diploma or Equivalent/span/spanspan​/span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanA/spanspandditional/spanspan education or training in hospitality management or customer service is a plus./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanPrevious/spanspan experience in hospitality, guest services, or a related field is preferred./span/spanspan /span/p/li/ul/divdivullipspanspanMinimum 1 year of Customer Service Experience/span/spanspan /span/p/li/ul/divdivpuspanKNOWLEDGE, SKILLS, AND ABILITY: /span/uspan /span/p/divdivullipspanspanStrong communication/spanspan and interpersonal skills/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work independently and multitask/span/spanspan /span/p/li/ul/divdivullipspanspanProficiency/spanspan in Microsoft Office and multi-line phone systems/span/spanspan /span/p/li/ul/divdivullipspanspanExcellent customer service and problem-solving skills/span/spanspan /span/p/li/ul/divdivullipspanspanAbility to work flexible hours including evenings/weekends/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpuspanTRAVEL REQUIREMENTS:/span/uspanspan /span/spanspan /span/p/divdivullipspanspanMinimal travel /spanspanrequired/span/spanspan /span/p/li/ul/divdivpuspanPHYSICAL REQUIREMENTS:/span/uspanspan /span/spanspan /span/p/divdivullipspanspanThe role may require extended periods of standing and walking, particularly during front desk duties and while /spanspanassisting/spanspan guests./span/spanspan /span/p/li/ul/divdivullipspanspanOccasional lifting and moving of luggage, packages, or other items may be necessary when /spanspanassisting/spanspan guests with check-in, check-out, or transportation./span/spanspan /span/p/li/ul/divdivullipspanspanSome manual tasks, such as carrying luggage or opening doors for guests, may be /spanspanrequired/spanspan /spanspanduring guest interactions./span/spanspan /span/p/li/ul/divdivullipspanspanThe role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and /spanspanassisting/spanspan guests throughout the day./span/spanspan /span/p/li/ul/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: spanspanspanspanspanspanspanspan class="WKS0"jobs.cancer.org/benefits./span/span/span/span/span/span/span/span We are a proud equal opportunity employer./p