Optician

pOpticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business./pbr /ulliDelivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services/liliDevelops own clientele from providing outstanding service and obtaining referrals/liliKeeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available/liliTakes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary/liliRetrieves patient charts and electronic health records/liliAssists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements/liliEducates patients on proper eyeglass and contact lens care/liliCollect eye and face measurements to ensure proper fit/liliInterprets prescriptions written by optometrist and ophthalmologist/liliCreates work orders for lab technicians, specifying information on lenses needed/liliFollows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer/liliDispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback/liliAdjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs/liliProficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc./liliRegularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status/liliInspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents/liliCleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store/liliRestocks retail boards with new merchandize/liliUnderstands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc./liliCollaborates with technicians, front desk associates, Managers, and Optometrist./liliSells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc/liliPerforms other duties as needed and as assigned by manager/li/ul