Retail Associate - Tennis Warehouse Running Warehouse - San Luis Obispo, CA - Full-time

pDescription/ppemstrong$17.00 - $18.00 an hour/strong/em/ppemstrongFull time (40 hours/week)/strong/em/ppemstrongSaturday /strong/emstrongavailability/strongemstrong required/strong/em/ppemstrongThis position requires physically reporting to work in San Luis Obispo, CA./strong/em/ppbr//ppWe’re looking for a friendly, knowledgeable Retail Associate to help create exceptional in-store experiences while building lasting relationships with our customers. In this role, you’ll provide warm, professional customer service, assist customers with product selection and pick-up orders, and maintain an organized, well-presented store through stocking and merchandising. If you’re enthusiastic and ready to help customers pick out a new tennis racquet or pair of running shoes, we’d love to have you on our team./ppstrongSports Warehouse About Us/strong/ppWe are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service./ppbr//palign-centerstrongSports Warehouse is comprised of:/strong/align-centeralign-centerTackle Warehouse/align-centeralign-centerTennis Warehouse/align-centeralign-centerPickleball Warehouse/align-centeralign-centerRunning Warehouse/align-centeralign-centerRiding Warehouse/align-centeralign-centerInline/Ice/Derby Warehouse/align-centeralign-centerSkate Warehouse/align-centerpbr//ppstrongBenefits amp; Perks/strong/ppemstrongFull Time Employees:/strong/em/pulliMedical, dental and vision benefits/liliPaid vacation time/liliLife insurance/li/ulpemstrongAll Employees:/strong/em/pulliMerchandise discounts with all Sports Warehouse companies/liliAccess to on-site fitness facility/liliPaid sick time/lili401(k) and profit-sharing programs/liliOpportunities for growth/liliEmployee appreciation events/li/ulpstrongPurpose of Position:/strong/pulliBuild a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events./liliMaintain store inventory and presentation via stocking, merchandising, and cleaning./li/ulpstrongDuties and Responsibilities:/strong/ppemRetail Customer Service:/em/pulliWelcome customers as they enter the store and offer assistance with finding products./liliProvide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner./liliDisplay a comprehensive and current understanding of company policies, procedures, products and services./liliProcess customer purchases accurately, using the register or POS system./liliMaintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment./liliBe flexible during busy times by helping fellow team members and multi-tasking./liliMaintain a safe and clean work/shopping environment./liliContinuously learn and develop skills, procedures and information relevant to the position./liliUnderstand resources available to locate answers to product questions./liliAddress customer complaints or concerns, resolving issues in a professional and timely manner/liliCommunicate with other departments when necessary, regarding any customer matters./liliEscalate complex issues to higher management when necessary./liliAdditional responsibilities may include participating in training clinics, events and providing product feedback for use on the website./li/ulpemRacquet Service/em/pulliCarefully and efficiently install strings according to racquet specifications./liliIdentify possible damage or defects to racquets and/or strings and assess the necessary corrective actions./liliRepair and/or replace accessories as needed./li/ulpRequirements/pulliAbility to understand and calmly address customer needs, concerns, and complaints effectively./liliAbility to learn and use new technology quickly./liliIn-depth understanding of the products or services the company offers to effectively assist customers./liliAbility to learn about new products, services, or updates as needed./liliProficient in Microsoft Office Suite./liliDemonstrate ability to learn new software applications./liliCommunicate clearly and professionally during conversations./liliDemonstrate active listening skills./liliApproach problem-solving with creativity and innovation./liliExhibit a professional demeanor in all interactions./liliInterpret and execute written and verbal instructions accurately./liliFollow directions well and gain clarification as needed./liliAdapt to new circumstances and execute multiple tasks and deadlines./liliExcellent organizational skills and attention to detail./liliMaintain focus and attention to detail effectively./liliWork independently and remain motivated./liliRecognize when to seek assistance and collaborate effectively./liliFoster a positive attitude and strong work ethic, contributing positively within a team./liliMaintain a standard of conduct that will maintain an orderly and productive workplace./liliUphold standards of safety and cleanliness in the work environment./liliPractice good judgement in actions and decision making./liliAbide by all Sports Warehouse policies and procedures./liliDemonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner./liliOther duties deemed necessary to support daily operations of Sports Warehouse./li/ulpstrongWork Environment:/strong/ppThis role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business./ppbr//ppstrongPhysical Demands:/strong/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:/pulliRegularly required to handle objects, type on a computer, use tablets and phones and computer software./liliRegularly use cash registers, credit card processors and other retail related technology./liliThe ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations./liliThe ability to observe details at close range (within a few feet of the observer)./liliFrequently required to stand for prolonged periods of time, in addition to moving about inside the building./liliRegularly requires use of hands, fingers, wrists, and arms while stringing racquets when applicable./liliOccasionally required to sit, stoop, bend, twist, reach, kneel, crouch or climb./liliMust regularly lift and/or move objects that weigh less than 25 pounds, occasionally lift and/or move items that weigh between 25 – 50 pounds and rarely lift and/or move items that weigh 50 pounds or more./li/ul