Assistant Manager Product Sales and Scan (Ludlow, VT, US)

p style="margin-bottom:11.0px" /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongCreate Your Experience of a Lifetime!/strong/span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world./span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success./span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first)./span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongEmployee Benefits/strong/span/p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons br•    MORE employee discounts on lodging, food, gear, and mountain shuttlesbr•    401(k) Retirement Plan br•    Employee Assistance Programbr•    Excellent training and professional developmentbr•    Referral Program/span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"To Learn More, please review the a href="https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US" target="_blank" rel="noopener"Benefits Eligibility Summary/a/span/p p /ppspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongJob Summary:/strong/spanbrspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Service is the foundation of everything we stand for at Vail Resorts, and our PSS Assistant Managers are no exception to creating this experience of a lifetime. Assistant Managers are an integral part of PSS operations responsible for leading daily operations and helping to deliver high-quality, consistent service in a fast-paced, high-volume environment. Reporting to the Manager of Product Sales and Guest Services you will oversee and support the PSS staff while maintaining excellent standards, efficiency, and teamwork. This position is key to driving both guest satisfaction and team performance throughout the seasons./spanbrbr/p div pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongJob Specifications:/strong /span/p /div div ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Starting Wage: $25.00/hr - $30.15/hr /span/li /ul /div div ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Employment Type: Winter Seasonal 2025/2026  /span/li /ul /div div ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Shift Type: Full Time hours available /span/li /ul /div div ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Minimum Age: At least 21 years of age /span/li /ul /div div ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Housing Availability: No  /span/li /ul /div p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongJob Responsibilities:/strong/span/p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongLeadership amp; Team/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Lead, coach, develop and inspire staff from a variety of backgrounds and experience levels to build skills, take ownership of their roles, and grow as contributing members of the team./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Creating a positive, productive working environment./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Create and manage staff schedules using workforce management tools to optimize coverage and labor efficiency./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Facilitate onboarding and ongoing training programs tailored to seasonal staff needs, and provide regular performance feedback./span/li /ul pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongGuest Experience/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ensure consistent delivery of Epic Service across all PSS touchpoints/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Monitor service quality delivered by staff and identify areas of team strength and opportunity/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Address and Resolve guest concerns and feedback. escalate issues when needed and support quality improvements by identifying areas of opportunity./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ensure guest-facing areas maintain professional standards, including snow removal and signage upkeep./span/li /ul pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongOperational Excellence/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Support the Manager of Product Sales and Guest Services by leading operations efficiently during peak times and throughout the year. Ensure effective operations at all times across ticketing, pass sales, and guest service./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Oversee point of sale systems and ensure accurate transaction processing/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Support budget adherence by monitoring labor costs and managing supply inventory in alignment with financial targets./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Assist with inventory tracking and ordering of supplies./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Collaborate with other departments (e.g Ski School, Rentals, Famp;B) to support guest flow/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Complete all necessary administrative duties as needed daily, including but not limited to POS Reconciliation, Facility Check List, Daily Payroll Accuracy, Ordering amp; Inventory, Safety amp; Stand- up Meetings, logs./span/li /ul pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongSales amp; Strategy/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Lead daily stand-up meetings to align team goals and communicate operational updates./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Drive sales of lift tickets, lessons, rental and other resort products by utilizing and promoting effective sales techniques, such as upselling, suggestive selling and cross selling./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Review and interpret sales reports to identify trends, inform staffing decisions, and improve upselling techniques./span/li /ul pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongCommunication amp; Coordination/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Act as a liaison between front line staff and resort leadership/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Participate in cross-departmental planning for group visits, events and peak days/span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ensure accurate and timely updates in shared platforms such as Microsoft Teams and operational trackers./span/li /ul p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"strongJob Requirements:/strong/span/p ul style="list-style-type:disc" li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Minimum 3-5 years of hospitality or guest service experience in high-volume environments, including 2+ years of leadership experience./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ability to lead and inspire a diverse seasonal team./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Excellent administrative, communication and organizational skills./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Must be able to work flexible hours including weekends, holidays, and peak resort periods./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ability to lift up to 50 lbs. and stand for extended periods./span/li li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"Ability to attend work in winter weather environment./span/li /ulp /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"The expected pay range is $25.00/hr - $30.15/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors./span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. /span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers./span/p p /p pspan style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"emVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law./em/span/p p align="right" /p p align="right"span style="font-size:10.0px"emRequisition ID  513250/embremReference Date: 01/21/2026 bremJob Code Function: Product Sales/Scanning/em/em/span span style="font-size:10.0px"emem /em/em/span/p